Packet loss
OR engineer did call at house. He thinks the problem is fixed now - said he swapped me onto a spare pair back to cabinet.
BT profile is now 77Mbps. Plusnet have profile at 38Mbps still so if somebody who can get the profiles aligned before it happens automatically can do the necessary it would be appreciated. I see the latency has taken a big drop so presumably a high level of interleaving was masking the fault in its initial stages - I'd assumed the increase was down to g.inp.
Assuming the fix is good, and the TBB charts over the short period since the engineer left looks fairly good on the upgraded BT profile with only a short hint of packet loss, the fix overall took less than a week which isn't bad at all but I still can't help feeling that an awful lot of time there was absolutely nothing happening. Would I have done better calling - I didn't do that as I find the script lead filter swaps, face north standing on one leg, etc. etc. irritating.
TBB chart showing fix. The short outage in the middle of the night was a power cut.
BT profile is now 77Mbps. Plusnet have profile at 38Mbps still so if somebody who can get the profiles aligned before it happens automatically can do the necessary it would be appreciated. I see the latency has taken a big drop so presumably a high level of interleaving was masking the fault in its initial stages - I'd assumed the increase was down to g.inp.
Assuming the fix is good, and the TBB charts over the short period since the engineer left looks fairly good on the upgraded BT profile with only a short hint of packet loss, the fix overall took less than a week which isn't bad at all but I still can't help feeling that an awful lot of time there was absolutely nothing happening. Would I have done better calling - I didn't do that as I find the script lead filter swaps, face north standing on one leg, etc. etc. irritating.
TBB chart showing fix. The short outage in the middle of the night was a power cut.
I've increased your profile now so if you log into the router and disconnect then reconnect your speeds should increase.
With regards to how quick the fault could be fixed it's a bit of a iffy one. Some faults aren't apparent when we test a line but pop up as the line gets worse.
I'm actually a bit surprised considering this was raised to our suppliers yesterday and a engineer went out today of a bank holiday of all days (Good to know its not just me working
)
Hopefully the issue is fixed but if you have any further issues let us know.
With regards to how quick the fault could be fixed it's a bit of a iffy one. Some faults aren't apparent when we test a line but pop up as the line gets worse.
I'm actually a bit surprised considering this was raised to our suppliers yesterday and a engineer went out today of a bank holiday of all days (Good to know its not just me working
)Hopefully the issue is fixed but if you have any further issues let us know.