Packet loss
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- Re: Packet loss
Packet loss
19-05-2015 8:52 AM
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It started a couple of days back and I see my line speed is now shown as 61Mbps when it was 74Mbps previously. I'm currently away from home but will be back today or tomorrow.
When it started
Current
Re: Packet loss
19-05-2015 5:02 PM
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If you continue to have issues I'd suggest going through the faults checker at https://faults.plus.net
Re: Packet loss
19-05-2015 5:44 PM
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I'm back home now and just raised a ticket as there had been no response here when I looked.
I don't normally have any phone plugged in but I dug one out and there is some low level electronic noise present after killing the dial tone by dialling a 0 but it is pretty quiet.
Everything was clean on 15th then it started going downhill until it reached the stupid level show in the graph in my initial post.
15th...
Anyhow there shuld be an open ticket now. I'll be at home for the next week
Re: Packet loss
19-05-2015 7:23 PM
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Re: Packet loss
19-05-2015 9:28 PM
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The good news is I have the option of cable. The bad news is that was poor enough for me to ditch it in favour of FTTC.
Re: Packet loss
20-05-2015 6:49 PM
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Power cycled everything this afternoon on the off-chance it may clear this up. It didn't.
Router log showing multiple session drops...
Jan 1 00:00:51 PPPoE: Connected to ISP
May 20 14:56:34 PPPoE: Disconnected
May 20 14:57:01 PPPoE: Connected to ISP
May 20 16:17:35 PPPoE: Disconnected
May 20 16:17:52 PPPoE: Connected to ISP
May 20 17:45:56 PPPoE: Disconnected
May 20 17:46:13 PPPoE: Connected to ISP
May 20 18:24:54 PPPoE: Disconnected
May 20 18:25:11 PPPoE: Connected to ISP
In fact it's far worse than that as the packet loss is causing umpteen time-outs. My phone is VOIP and that dropped 5 times in the course of a half hour period during a call that would have been done and dusted in half that time without the problem.
Re: Packet loss
20-05-2015 7:50 PM
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I can see that you raised a fault to us yesterday, but it can take up to 72 hours for the Faults team to complete their testing. Someone from the team should be in touch by Friday with further information.
Re: Packet loss
20-05-2015 8:20 PM
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Re: Packet loss
21-05-2015 5:36 PM
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I've responded to the ticket asking if I'll need to be at home for the engineer as I probably will be away again by the time a visit can be arranged as your procedure has wasted 3 days already.
I am very disappointed with this. I looks like I'll either have to put up with shoddy internet until I'm back home on a more permanent basis or bite the bullet and bin your service early and return to cable.
Re: Packet loss
22-05-2015 8:11 AM
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If that or further reductions stop the packet loss and drop outs I can live with that and will just cancel and go back to cable once my minimum term is up.
Re: Packet loss
22-05-2015 9:55 AM
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Is your phone service with Plusnet?
Re: Packet loss
22-05-2015 10:25 AM
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Quote from: digitalham As I suspected nothing has been done. The response I just got suggests I'm reporting a phone fault as I'm required to disconnecrt everything apart from a phone to see if the fault is fixed. I hardly think disconnecting the BT modem is going to help my internet.
That's because the testing on your line identified a potential issue with the phone line. Is there any noise at all on the line? I can see you've updated the faults ticket and our team will get back on to that asap.
Re: Packet loss
22-05-2015 11:08 AM
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The latest line management activity dropping the speed to 52Mbps now from the original 74Mbps before the fault appeared seems to have brought the reconnects and packet loss down unless it's just a coincidence...
The problem I have is that during the summer I'm only home about one week in four and the time taken for Plusnet to accept that there is a line fault has eaten my current stay at home away to the point I doubt there can be an Openreach appointment in the time remaining before I go away again.
I have a number of things running 24x7 at home meaning I still need the internet and when I'm home I need the phone which is VOIP and obviously that doesn't work well with all that packet loss.
The SamKnows speedtests are all over the place so it's hard to be sure just when that latest profile change was applied...
Date speed min max
16th May, 2015 00:00 72.55 72.55 72.55 1
16th May, 2015 06:00 72.55 72.55 72.55 1
16th May, 2015 12:00 70.29 70.29 70.29 1
16th May, 2015 18:00 56.49 56.49 56.49 1
16th May, 2015 20:00 64.76 64.76 64.76 1
16th May, 2015 22:00 45.42 45.42 45.42 1
17th May, 2015 00:00 64.44 64.44 64.44 1
17th May, 2015 06:00 68.26 68.26 68.26 1
17th May, 2015 12:00 68.11 68.11 68.11 1
17th May, 2015 18:00 63.93 63.93 63.93 1
17th May, 2015 20:00 65.69 65.69 65.69 1
17th May, 2015 22:00 64.96 64.96 64.96 1
18th May, 2015 00:00 67.09 67.09 67.09 1
18th May, 2015 06:00 67.22 67.22 67.22 1
18th May, 2015 12:00 59.70 59.70 59.70 1
18th May, 2015 18:00 60.46 60.46 60.46 1
18th May, 2015 20:00 49.47 49.47 49.47 1
18th May, 2015 22:00 64.48 64.48 64.48 1
19th May, 2015 00:00 46.36 46.36 46.36 1
19th May, 2015 06:00 56.66 56.66 56.66 1
19th May, 2015 12:00 57.37 57.37 57.37 1
19th May, 2015 18:00 57.14 57.14 57.14 1
19th May, 2015 22:00 52.96 52.96 52.96 1
20th May, 2015 00:00 54.47 54.47 54.47 1
20th May, 2015 06:00 54.47 54.47 54.47 1
20th May, 2015 12:00 55.67 55.67 55.67 1
20th May, 2015 18:00 54.47 54.47 54.47 1
20th May, 2015 20:00 54.47 54.47 54.47 1
20th May, 2015 22:00 54.40 54.40 54.40 1
21st May, 2015 00:00 55.73 55.73 55.73 1
21st May, 2015 06:00 50.11 50.11 50.11 1
21st May, 2015 12:00 50.16 50.16 50.16 1
21st May, 2015 18:00 48.03 48.03 48.03 1
21st May, 2015 20:00 50.16 50.16 50.16 1
21st May, 2015 22:00 50.16 50.16 50.16 1
22nd May, 2015 00:00 50.16 50.16 50.16 1
22nd May, 2015 06:00 50.10 50.10 50.10 1
Re: Packet loss
23-05-2015 9:38 AM
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Profile now down to 42Mbps according to the BT tester and it recommends raising a fault. I have added this info to the ticket.
FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
39.93 Mbps
0 Mbps 42.59 Mbps
Max Achievable Speed
Download speedachieved during the test was - 39.93 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-42.59 Mbps .
Additional Information:
IP Profile for your line is - 42.59 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.52 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.52Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
The failure to respond with anything useful since I first reported this on 19th is very poor. Perhaps Plusnet should be spending less on TV adverts and more on support staff?
Re: Packet loss
24-05-2015 12:55 PM
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It seems more stable on the new lower profile suggesting the technology is quite resilient if it can deliver 40Mbps despite a line fault.
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