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Packet loss issue

FIXED
aimihorne
Newbie
Posts: 5
Registered: 22-06-2017

Packet loss issue

hi there been having issues with packet loss for ages now, pingplotter is showing it clearly. i've attached a screen shot. is there anything that will solve this as it seems to have been a constant on your network for us. 

pingplotter.JPG

6 REPLIES
Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Packet loss issue

Moderators Note.

split post into its own thread for better visibility and changed the topic title.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

aimihorne
Newbie
Posts: 5
Registered: 22-06-2017

Re: Packet loss issue

hi there thanks, any word on this as web browsing and gaming etc are often quite erratic.

I monitored it for quite a long time yesterday and it regularly sat between 70% to just over 90% packet loss on that 141.hiper04.sheff.dial.plus.net.uk server of yours. 

Plusnet Help Team
Plusnet Help Team
Posts: 6,859
Thanks: 1,945
Fixes: 348
Registered: 21-04-2017

Re: Packet loss issue

Hi there,

 

My colleague @Chris sent you this about 30 minutes ago but it seems to have been missed in the Moderator split.

 

I'm not sure if I'm missing something here but that image isn't showing packet loss? Hops along the route are largely irrelevant as all the packets are getting to the destination with 0 packet loss showing there. The bottom half of your image is also not showing any packet loss coming down from the graph. Pings of 17ms are absolutely nothing to be concerned about.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
aimihorne
Newbie
Posts: 5
Registered: 22-06-2017

Re: Packet loss issue

so to clarify, the 93.3% packet loss at that server in Sheffield will be having no effect on stability or performanceHuh 

It shows that at hop number 4 where the route reaches you, we're running a packet loss of 93.3% which is almost total packet loss, it's in the top right corner of the screenshot. so that will not have an effect on performance?     

so that will not have an effect on performance?     

RichardB
Pro
Posts: 343
Thanks: 99
Fixes: 4
Registered: 19-11-2008

Re: Packet loss issue

Fix

Yep!

What matters is that the plusnet hiper04 router, routes the data onwards to the destination rather than respond itself to ping plotter.

The fact that the subsequent addresses and the destination address have no packet loss indicate that the plusnet device is behaving correctly.

Richard

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Packet loss issue

That server will be prioritising the routing of traffic rather than responding to ping packets, which is why it's showing as packet loss there. As long as the final hop gets through and isn't showing packet loss, there isn't anything to be concerned about.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff