Packet loss due to firmware update

[#1]

Hi, just been browsing through the plusnet forums to see if anyone else has been getting packet loss, and I saw a guy that had this too(using LAN) he managed to fix this by getting a firmware update, and I just checked mine, and my firmware hasn't been updated for nearly 2 years on my hub one.. 4.7.5.1.83.8.237.2.2 that's the version.

[#2]

Hi @YungTxz, could you confirm the serial number on your router and I'll put a request through to the relevant department to see if we can get an update pushed through to your device for you.

Thanks.

[#3]

Hi Harry,
Sure mate, serial number is as follows:
+081441 +NQ62304046

[#4]

Cheers for confirming that, I've just passed a request over to the right team. - Adam