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Packet loss /disconnects

kendo79
Dabbler
Posts: 18
Thanks: 4
Registered: ‎11-09-2015

Packet loss /disconnects

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            RT-N66U-6D98 -    0 |  216 |  216 |    2 |    3 |   12 |    4 |

|                   No response from host -  100 |   44 |    0 |    0 |    0 |    0 |    0 |

|      141.hiper04.sheff.dial.plus.net.uk -   98 |   44 |    1 |    0 |   10 |   10 |   10 |

|              be3-3106.psb-ir02.plus.net -    7 |  172 |  161 |    9 |   11 |   24 |   24 |

|                          195.99.125.138 -    7 |  172 |  161 |    9 |   11 |   24 |   24 |

|       host213-121-193-203.ukcore.bt.net -    6 |  176 |  166 |    9 |   11 |   28 |   13 |

|                   No response from host -  100 |   44 |    0 |    0 |    0 |    0 |    0 |

|   te2-1-9.star10g.bdr-rt3.thdo.ncuk.net -    6 |  176 |  166 |   10 |   18 |  225 |   24 |

|           po4-31.core-rs2.thdo.ncuk.net -    6 |  176 |  166 |   10 |   15 |  176 |   15 |

|             pingbox1.thinkbroadband.com -    6 |  176 |  166 |    9 |   11 |   26 |   22 |

|________________________________________________|______|______|______|______|______|______|

As above shows I'm getting packet loss across numerous sites, and it is disconnecting me while playing games on steam within 10 -20 seconds. Is there an issue with your servers today?

 

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            RT-N66U-6D98 -    0 |  175 |  175 |    2 |    3 |   12 |    3 |

|                   No response from host -  100 |   35 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   35 |    0 |    0 |    0 |    0 |    0 |

|              be3-3104.psb-ir01.plus.net -    4 |  151 |  145 |   10 |   13 |   26 |   12 |

|       core1-BE1.southbank.ukcore.bt.net -    4 |  151 |  145 |   10 |   12 |   24 |   11 |

|    peer1-hu0-1-0-4.slough.ukcore.bt.net -    4 |  151 |  145 |   12 |   14 |   26 |   13 |

|                   No response from host -  100 |   35 |    0 |    0 |    0 |    0 |    0 |

|        po112.net1.north.dc5.as20860.net -    4 |  151 |  145 |   13 |   20 |   66 |   24 |

|                           87.117.211.30 -    4 |  151 |  145 |   13 |   20 |  374 |   16 |

|                           78.129.153.14 -    4 |  151 |  145 |   12 |   15 |   28 |   14 |

|________________________________________________|______|______|______|______|______|______|
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Packet loss /disconnects

Hi there,

 

I've just been looking into this and we're not seeing any obvious issues.

 

Are you connecting over LAN or WiFi when you notice getting disconnected from Steam?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team