Packet loss and ping spikes

[#1]

Hi,

I've been with Plusnet for 4 years now, recently been getting a lot of instances of packet loss and ping spikes during online gaming.

I've contacted you over Twitter Help, a line check was done but no issues found. I'm connected by an ethernet cable, and have restarted my router several times the past few weeks. This seems to help for a short time (maybe a day or 2), but then the problem returns.

Can you look into this further please?

[#2]

Not overly impressed with this ongoing issue, or lack of response here.

Might change Internet provider!

[#3]

Welcome to the forums and apologies for the delay. We're a little bit late on replies at the moment but we're usually a lot quicker.

The team that respond on Twitter are the team that respond here (and it's the same queue) so there is no benefit in terms of speeds to using either. Here though, you may also get insight from other customers.

Your connection is testing fine in terms of sync rate (40/10) with no errors.

Are general throughput speeds OK? Are you able to provide examples of your traceroutes/pings so we can take a look for you?

[#4]

Hi Tony, thanks for the reply.

It's weird because yes, general throughputs are perfectly fine. 90% of the time smooth and quick.

Frequent (every couple of minutes) ping spikes and packet loss alerts/rubberbanding that last for 2-5 seconds or so. I'm going to try and use Pingplotter to get some info together. Will post shortly.

[#5]

I've attached a screenshot from Pingplotter for the last few minutes. I'm not overly knowledgable on the gubbins but can see one or 2 things here that might be an issue (namely hop 3). For most of the tracking the ping count was behind all the others by 6 or 7 and 75% packet loss sounds like it may be an issue.

Can you take a look and let me know what you think?

[#6]

I've also noticed ping is fine during off-peak times (both am and pm). Much worse during the day/early-mid evening. Last night was terrible.

Again, router restart helped but should this be needed every few days?

[#7]

I get a similar issue: bursts of high ping times and packet loss, which throws me off work conference calls.

A router reset helped reduce the problem but did not cure it.

[#8]

Sorry, I've only just seen this reply.

Router resets do help but the problem reoccurs intermittently.

Thank you for your response!