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Packet loss and ping spikes past week or so

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Newbie
Posts: 1
Thanks: 1
Registered: a week ago

Packet loss and ping spikes past week or so

Hi,

 

I am experiencing packet loss and ping spikes for quite some time now. Is there a technician able to look into my connection.

 

I have spikes of +150 and packet loss intervals sporadically. making gaming unplayable. there are times of no connection issues, but then the packet loss will return again. 

 

Power cycled the router a few time, fails to clear the issue.

 

kind regards

 

Nicholas Fox

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Packet loss and ping spikes past week or so

@Kivan12 Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 

I hope this helps.

 

Thanks - Carl.

 Carl Tomlinson
 Plusnet Help Team