We have been having issues for a few months now, and had an engineer sent round, although it hasn't been sorted out. When we have called about the issue we have had our line tested and they reported there seemed to be nothing wrong with it although, it has been acting up every day for a while.
It can be really good, especially with file downloads, although streaming, online games and video conferencing has been more of an issue as it tends to drop out for short periods of time, making it much more difficult and frustrating to use.
The results from WinMTR and Tracert - I am using a TPLink powerline Ethernet adapter.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.lan - 0 | 344 | 344 | 4 | 12 | 41 | 5 |
| 172.16.17.174 - 0 | 344 | 344 | 8 | 18 | 44 | 8 |
| 137.hiper04.sheff.dial.plus.net.uk - 98 | 70 | 2 | 13 | 15 | 17 | 13 |
| 136.hiper04.sheff.dial.plus.net.uk - 0 | 344 | 344 | 14 | 24 | 60 | 34 |
| core1-BE1.southbank.ukcore.bt.net - 0 | 344 | 344 | 13 | 20 | 46 | 14 |
| peer3-et3-0-2.slough.ukcore.bt.net - 0 | 344 | 344 | 14 | 25 | 101 | 30 |
| 109.159.253.73 - 0 | 344 | 344 | 14 | 25 | 63 | 32 |
| 216.239.41.149 - 0 | 344 | 344 | 13 | 20 | 65 | 30 |
| 172.253.66.87 - 0 | 344 | 344 | 14 | 23 | 61 | 34 |
| lhr48s08-in-f14.1e100.net - 0 | 344 | 344 | 14 | 28 | 65 | 34 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
tracert pingbox1.thinkbroadband.com
Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:
1 4 ms 19 ms 5 ms dsldevice.lan [192.168.1.254]
2 8 ms 11 ms 8 ms 172.16.17.174
3 * * * Request timed out.
4 14 ms 14 ms 16 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 16 ms 14 ms 25 ms 195.99.125.138
6 57 ms 23 ms 19 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
7 * * * Request timed out.
8 14 ms 13 ms 14 ms po4-31.core-rs4.thdo.ncuk.net [80.249.97.85]
9 13 ms 14 ms 13 ms pingbox1.thinkbroadband.com [80.249.99.164]
Trace complete.
