Packet Loss

[#1]

@chrizk They are active in the forums, but whether or not they choose to help with this is another question..

I too am on a static IP address, and I've read elsewhere on these forums that switching back to a dynamic one has fixed the issue for them. Having a static IP is not much of an issue for me so I may just give it a go to see if it changes anything, otherwise its just waiting for Plusnet 

[#2]

actually @Browni, how do you direct the ping to the nominated device?  I am only familiar with redirecting ports.

(I have never used the DMZ before)

[#3]

Sorry @xRainex, I feel like I have highjacked your post ....but, do you know if we have to keep paying PlusNet £5 each time we switch to/from static?

Admin fee(!) surely this can be automated (or even given as a standard feature)?!?!?

[#4]

Here's another image from my SamKnows WhiteBox showing pretty consistent UDP packet loss. Notice the sudden drop and increase that correlates with the ThinkBroadband graphs.

[#5]

No worries @chrizk! I'm not entirely sure to be honest with you, I've only ever switched to a static IP once, which was only because it was a workaround to a previous problem that Plusnet had with their network. I don't think there's any charge to switch back to dynamic, but I assume the £5 charge will be reapplied to go back to static.

[#6]

---

@chrizk wrote:

actually @Browni, how do you direct the ping to the nominated device? 

---

Putting a device in the DMZ takes care of that.

[#7]

---

@xRainex wrote:

I don't think there's any charge to switch back to dynamic, but I assume the £5 charge will be reapplied to go back to static.

---

Correct on both counts.

[#8]

I am on a dynamic IP and have the issue. So I agree with other posters, I am not convinced this issue is related to static versus dynamic IP addresses.

[#9]

I too was suffering packet loss over the last week or so. My thread: https://community.plus.net/t5/Fibre-Broadband/War-Thunder-Packet-Loss/td-p/1383255

I contacted plusnet last night and after looking at the ping plotter trace they admitted it was an internal fault with plus net. And i saved the transcript as proof.

I am currently ping plotting again and awating a responce on the tread as promised. I havent got a responce yet but iv pinged 500 times and no packet loss yet! a couple of little lag spikes on 1 router.

I will go game for a bit now and see if the problem comes back.

UPDATE: Packet loss still exists in game. but dont seem to be showing on ping plotter anymore. odd. Also it doesnt seem quite as bad as previous days.

[#10]

Same here, past couple of weeks latency online in games has been incredibly spiky and erratic at peak times (6- 11)

Also I'm getting only 21mb speed when I am paying for a 35mb connection, speedtests online have confirmed at various times that I am not getting that. I'm also not paying for this 3rd world internet with 2k lag spikes and constant buffering issues.

[#11]

Hi @Browni, sorry for the lack of response ...on Thursday 10th, I thought things were getting much better, and so I have been keeping an eye on it.  Over the last few days, although PS4 COD III has been consistently showing 'full' connectivity (it has 'signal bars, much like a mobile phone), I am getting terrible 'jitter' (not sure if that is a real networking word that I may be misusing).  My 'player' constantly jumps back a few steps, as though I am being 'replayed'.  I am assume this is because of packet loss, and the application 're-plotting' me.

I have placed the PS4 into the DMZ, and enabled a monitor on thinkbroadband, but the graph does not appear to be plotting anything.  When you mentioned that the DMZ takes care of 'all the ports etc', I assume I simply create the monitor with my 'Broadband network IP address' (static), and just let it run...any ideas why I am not getting anything plotted?  Do I have to wait minutes/hours to get my first graph, or have missed something?

I'm guessing that the graphic on http://www.thinkbroadband.com/ping/monitors.html is just a still image, and I have to click on the link showing my configured monitor/IP address, which opens a separate window, showing a blank graph.

HA!  After the time I took to type this, I can see information being plotted.  I am going to leave this post as it is, as it may be informative to others trying to setup a monitor.

....BTW  ... it looks like I am getting 20% packet loss to my PS4!!  I will let it run for a while and paste it in...

[#12]

Hi @Craigy, how have things been?  You will see above that @Browni has been helping me setup a monitor.  As mentioned, I thought things were fine from 17/11, but things have become worse over the last few days.  Might be interesting to know if you have had the same behaviour.

[#13]

OK, here it is ...wow, anyone want to challenge me for consistently the worst dropped packets >20%?

Moderator's note by Adie (Dvorak) removed screenshot as it had IP in it. 

[#14]

Here is another graph, showing the tail end of yesterday (complete loss ~9pm when I turned off PS4), and from 2pm today, at which point, I have wired the PS4 directly to the router.  Packet loss is slightly better, but still no way near acceptable.

I thought online gaming was better last night, but the statistics show it was >20% packet loss most of the time. Maximum latency was much better when wired directly.  I will have to move back to see if change is due to wiring to router, or if something has changed in the network.

http://www.thinkbroadband.com/ping/share/90e61f94e7dd61f129d77558ef6447fd-22-11-2016.html

(pasting in html link, hoping it will display in this thread rather than attaching a file ...that didn't work either ... @Browni/@Craigy, how do you past images straight into replies?)

[#15]

To get the images to show I copy the text from the html link and paste it into the html tab of the editor