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Packet Loss

Bazz
Newbie
Posts: 4
Registered: 06-11-2016

Packet Loss

Since I think about the 29th I've been experiencing constant packet loss on all websites, watching videos and worst during gaming.

 

I'm using ethernet have tried wireless but the same still happens. 

 

During games it seems to get higher loss during more intensive parts .

 

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6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Packet Loss

Our tests are finding a external fault on your line which is most likely the cause.

I'm getting this raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
dan007
Newbie
Posts: 1
Registered: 08-11-2016

Re: Packet Loss

I'm getting consistent packet loss, to a number of connections - picture attached..

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Packet Loss

Our tests aren't showing any issues.

I can see my colleague asked you to test another router?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bazz
Newbie
Posts: 4
Registered: 06-11-2016

Re: Packet Loss

Thank you for raising it. I hope they can get back to me soon right now the connection is unusable and I am lookiing to switch provider after I got off the phone with support who basically just said they would not do anything to fix packet loss as it's not something they have to deal with.

Bazz
Newbie
Posts: 4
Registered: 06-11-2016

Re: Packet Loss

And over a week later the support tickets say that it's working fine...

 

98d8d4ffbe4d269ae725591a4156ec0d

155099337 

 

 

And gaming is still not possible at all on this. 

Community Gaffer
Community Gaffer
Posts: 13,425
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Packet Loss

@Bazz, you still having problems?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵