Packet Loss on Plusnet Servers
When we come back from the Easter break it would be nice if someone whos experiencing these issues and able to replicate them for us, could allow us to run some tests so we can rule out different bits of kit to see if we have a problem and if so where exactly it is.
Let us know if you're happy to help.
@DS wrote:
I don't know what has happened at Plusnets end, if anything, but something has certainly changed here. If Plusnet have been tweaking things please 'fess up' so I can try and suss out if any of the following was also a potential fix.
You don't run through the same data centre as the one we've made a change to. That's why I was 100% sure you weren't impacted by the problem we were investigating.
My son has not been having any issues with any packet loss whilst gaming via PC, which being truthful is really odd and totally unexpected.
Are we really investigating why you're not experiencing packet loss? 
is the PNH1 introducing the packet loss....?
It's possible yours was if it was faulty, however, I'm not aware of any issue impacting multiple users.
You don't run through the same data centre as the one we've made a change to. That's why I was 100% sure you weren't impacted by the problem we were investigating.
Ah, now it's starting to come out. Is this one of your data centres (hence my link above) or another?
(if it is another, as long as it aint Telehouse, or Redbus or Global Switch then I'll be happy. If it is, then I worked on those...)
(plus a few others I don't think I can name as they (the owners) don't want others to know where they are actually located)
It's possible yours was if it was faulty, however, I'm not aware of any issue impacting multiple users.
Erm, actually that would be three of your routers then, my original went back after less than 12 months of use, then the second one 'failed' due to the latest software release and it's replacement is also collecting dust due to the latest software release. The latter 2 also gave issues for wired devices, not just wifi. BobP is aware of this on one of my threads.
(so 3 out of 3 were faulty? me thinks not
- poor modems perhaps or some known issues with previous software releases or something with the last software)
edit. My bad, link was on another thread, but here's what I was referring too - link
@DS wrote:
Got any idea when it got better?
No idea if you're asking me @Kelly because @JonoH wrote
That's why I was 100% sure you weren't impacted by the problem we were investigating.
Well, this is embarrassing It appears I was misinformed and you were in fact connected to the impacted data centre. The improvements we made were from around lunchtime on the 18th of April, if this is about the time that your services improved, it's likely this was the cause.
My apologies for the mistake, I hope all is well now and if it isn't drop me a PM or start a new thread and we will continue trying to resolve the issues.
@JonoH wrote:
Well, this is embarrassing
It appears I was misinformed and you were in fact connected to the impacted data centre. The improvements we made were from around lunchtime on the 18th of April, if this is about the time that your services improved, it's likely this was the cause.
My apologies for the mistake, I hope all is well now and if it isn't drop me a PM or start a new thread and we will continue trying to resolve the issues.
Well knock me down with a feather duster Plusnet Hub One!!
You can only go by what you're told about, so I'll let you off Jono:)
Having just checked with those whom use the connection the most, I too have made a booboo. The kids (well late teens and early 20's but still my kids), but I can't say when for sure, as I had assumed one would game whilst the other did not go on Netflix, turns out both were gaming and streaming at the same time and have been doing so for about 1 week. I have made comments though on these very forums over the last week that even though the connection was in use I'd noticed a drop in latency, but at that time I thought it was my using of a BTSH6 - it actually drops the latency by around 8ms on average across most hops.
But now I think on it, since the last OR visit, they have been quiet (the kids that is) - so quiet that dare I say the combination of OR removing the blue beans, the swapping to a BTSH6, doing away with PLA's and your behind the scenes tinkering have finally, since joining Plusnet, actually made me, a happy bunny
(and the BTSH6 has maintained a connection for 9 Days, 5 Hours 33 Minutes)
Though, the biggest questions are...... what was it, where was it, will it likely happen again?
(but ya still confuddled the heck outta me
)