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Packet Loss issues back again?

Glix
Dabbler
Posts: 20
Registered: 26-04-2014

Packet Loss issues back again?

Getting constant ping drops here and there throughout the day and right now up to 60% packet loss out.

 

Capture.PNG

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Packet Loss issues back again?

Hi there,

 

No, we're not aware of any service-wide problems.

 

Are speeds also affected and is this happening at any particular time of day?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Glix
Dabbler
Posts: 20
Registered: 26-04-2014

Re: Packet Loss issues back again?

It's not regular, currently seeing (averaging 0.6% packet loss up and down on the same teamspeak server whilst other users have none) small amounts of packetloss here and there. 

 

At 23:21, just had a loss of routing (nothing resolves/pings). No drop in my connection, I just wait 2 minutes and suddenly I can ping/resolve. I'll take note of when it happens as usually it's late night when I should be asleep, but it's happened a few times I am told. 

Glix
Dabbler
Posts: 20
Registered: 26-04-2014

Re: Packet Loss issues back again?

Dropped again at 23:54

 

23:25

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.0.1]
2 15 ms 16 ms 15 ms lo0.central10.pcn-bng01.plus.net [195.166.130.24
8]
3 26 ms 16 ms 16 ms 411.be5.pcn-ir02.plus.net [84.93.253.71]
4 17 ms 17 ms 16 ms 195.99.125.144
5 17 ms 17 ms 17 ms 62.172.103.19
6 18 ms 17 ms 17 ms 109.159.253.67
7 17 ms 16 ms 16 ms 216.239.54.251
8 17 ms 18 ms 17 ms 216.239.57.47
9 17 ms 17 ms 17 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

23:54

C:\Users\Glix>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.0.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * 17 ms 17 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

23:58

C:\Users\Glix>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.0.1]
2 16 ms 16 ms 15 ms lo0.central10.pcn-bng01.plus.net [195.166.130.24
8]
3 16 ms 16 ms 16 ms 411.be5.pcn-ir02.plus.net [84.93.253.71]
4 17 ms 16 ms 16 ms 195.99.125.144
5 17 ms 17 ms 17 ms 62.172.103.19
6 17 ms 17 ms 17 ms 109.159.253.67
7 16 ms 16 ms 16 ms 216.239.54.251
8 17 ms 17 ms 17 ms 216.239.57.47
9 17 ms 17 ms 17 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Glix
Dabbler
Posts: 20
Registered: 26-04-2014

Re: Packet Loss issues back again?

Ugh, went down again at 00:08, went and restarted my router, couldn't connect back up:


Aug 1 01:03:21 pppd[479]: No response to 10 echo-requests
Aug 1 01:03:21 pppd[479]: Serial link appears to be disconnected.
Aug 1 01:03:27 pppd[479]: Connection terminated.

 

Restarted my OR modem and it Chapped but then:

Aug 1 01:09:44 pppd[761]: IPCP: timeout sending Config-Requests
Aug 1 01:09:50 pppd[761]: Connection terminated.

Then 10 seconds later it tried again and everything came through, on a different gateway now:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.0.1]
2 21 ms 17 ms 17 ms lo0.central10.psb-bng01.plus.net [195.166.130.25
2]
3 * 17 ms 17 ms 411.be5.psb-ir01.plus.net [84.93.253.99]
4 18 ms 18 ms 18 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.13
0]
5 19 ms 19 ms 19 ms host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
6 18 ms 17 ms 18 ms 195.99.126.185
7 18 ms 18 ms 18 ms 72.14.233.201
8 19 ms 20 ms 19 ms 216.239.57.73
9 19 ms 18 ms 18 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

 

 

matphoto
Dabbler
Posts: 13
Registered: 29-05-2016

Re: Packet Loss issues back again?

I am getting another problem router coming up with "The Internet service provider is not responding to PPPoE packets"

This is in Warrington.

Glix
Dabbler
Posts: 20
Registered: 26-04-2014

Re: Packet Loss issues back again?

Well since getting off that gateway and on to psb-bng01, I've had little to no packetloss and the interruptions have completely gone.