Packet Loss/ Latency whilst gaming
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- Re: Packet Loss/ Latency whilst gaming
Packet Loss/ Latency whilst gaming
23-07-2018 7:45 PM - edited 23-07-2018 9:12 PM
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I switched to Plusnet a few months ago and for the first month everything seemed fine but over the past month or two I've noticed what I believe to be is packet loss. Every so of often there will be a delay with movement or an action whilst gaming.
I've tried everything on my end and I'm always on ethernet so it's not down to wi-fi. I've disabled wi-fi and tested. I've tried multiple ethernet cables of different lengths. I've tried restarting the router. I've tried multiple computers. I've tried disconnecting everything else connected to the network. I've tried DMZ. I'm on a static IP.
My speeds are fine but it's the random spikes I keep having. What else can I try?
6. Data rate: | 20000 / 71568 |
7. Maximum data rate: | 25087 / 70999 |
8. Noise margin: | 9.2 / 5.4 |
9. Line attenuation: | 19.2 / 16.1 |
10. Signal attenuation: | 19.0 / 16.1 |
WinMTR WITHOUT VPN
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| PNHUB1 - 2 | 355 | 350 | 0 | 11 | 615 | 2 |
|410.xe-2-2-0.central10.psb-bng01.plus.net - 2 | 355 | 350 | 11 | 22 | 617 | 17 |
| 411.be5.psb-ir01.plus.net - 2 | 355 | 350 | 11 | 22 | 612 | 12 |
| core1-BE1.southbank.ukcore.bt.net - 2 | 355 | 350 | 11 | 22 | 616 | 12 |
| peer2-et3-0-2.slough.ukcore.bt.net - 2 | 355 | 350 | 12 | 23 | 615 | 17 |
| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqld5.blizzardonline.net - 2 | 355 | 350 | 12 | 46 | 1223 | 13 |
| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |
| be2-pe01-eqpa4.blizzardonline.net - 2 | 355 | 350 | 19 | 30 | 618 | 22 |
| 185.60.114.159 - 2 | 355 | 350 | 19 | 30 | 618 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WINMTR WITH VPN
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.8.0.1 - 2 | 347 | 343 | 16 | 22 | 654 | 17 |
| ams-eq6-cr1-v11.31173.se - 1 | 351 | 348 | 17 | 30 | 656 | 17 |
| 80.249.208.83 - 1 | 351 | 348 | 17 | 23 | 659 | 18 |
| ae1-br02-eqam1.blizzardonline.net - 2 | 347 | 343 | 17 | 30 | 656 | 19 |
| et-0-0-3-br02-eqpa4.blizzardonline.net - 2 | 343 | 339 | 26 | 35 | 732 | 27 |
| be2-pe02-eqpa4.blizzardonline.net - 2 | 347 | 343 | 26 | 32 | 665 | 27 |
| 185.60.114.159 - 2 | 347 | 343 | 26 | 32 | 665 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I've attached 4 ThinkBroadband speed tests.
Re: Packet Loss/ Latency whilst gaming
23-07-2018 8:29 PM - edited 23-07-2018 8:35 PM
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Moderators Note.
Post released from spam filter and topics merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Packet Loss/ Latency whilst gaming
24-07-2018 9:56 AM
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Hi @Stax,
I'm sorry to hear that you're experiencing this issue and would like to apologise for any inconvenience that this is causing you.
I've tested your line and the test has picked up a local network fault, which I believe is the root cause of this problem. I've raised this over to our suppliers for further investigation and they have given an estimated response time of Thursday the 26th of July. With it being an external fault, this is only an estimate and if they are able to resolve this sooner for you they will. Our faults team will be in touch with you once we've received an update on this.
Re: Packet Loss/ Latency whilst gaming
24-07-2018 9:58 AM
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Thanks I appreciate the help.
Re: Packet Loss/ Latency whilst gaming
28-07-2018 8:34 PM - edited 28-07-2018 8:34 PM
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So it's been few days and the engineer came out earlier in the week and said that he fixed an issue on the line but the issue is still there. Here's another WinMTR without a VPN.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| PNHUB1 - 1 | 424 | 420 | 0 | 3 | 343 | 1 |
|410.xe-2-2-0.central10.psb-bng04.plus.net - 1 | 428 | 425 | 10 | 16 | 385 | 12 |
| 411.be8.psb-ir01.plus.net - 1 | 424 | 420 | 11 | 16 | 487 | 11 |
| core1-BE1.southbank.ukcore.bt.net - 1 | 424 | 420 | 11 | 17 | 484 | 11 |
| peer2-et3-0-2.slough.ukcore.bt.net - 1 | 428 | 425 | 12 | 18 | 388 | 13 |
| No response from host - 100 | 87 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqld5.blizzardonline.net - 1 | 426 | 424 | 12 | 56 | 3519 | 13 |
| No response from host - 100 | 87 | 0 | 0 | 0 | 0 | 0 |
| be2-pe01-eqpa4.blizzardonline.net - 1 | 424 | 420 | 19 | 24 | 488 | 19 |
| 185.60.114.159 - 1 | 428 | 425 | 19 | 24 | 393 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Re: Packet Loss/ Latency whilst gaming
30-07-2018 10:03 AM
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Re: Packet Loss/ Latency whilst gaming
30-07-2018 8:02 PM
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Just tested it with the VPN and it's still the same
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.15.0.1 - 1 | 384 | 382 | 16 | 19 | 455 | 16 |
| ams-eq6-cr1-v11.31173.se - 1 | 384 | 382 | 16 | 23 | 459 | 17 |
| 80.249.208.83 - 1 | 384 | 382 | 17 | 20 | 460 | 17 |
| ae1-br02-eqam1.blizzardonline.net - 4 | 340 | 329 | 17 | 97 | 4440 | 18 |
| et-0-0-3-br02-eqpa4.blizzardonline.net - 1 | 384 | 382 | 26 | 37 | 547 | 26 |
| be2-pe01-eqpa4.blizzardonline.net - 1 | 384 | 382 | 26 | 29 | 475 | 26 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 78 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Re: Packet Loss/ Latency whilst gaming
31-07-2018 9:32 AM
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Hey,
This:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| PNHUB1 - 2 | 355 | 350 | 0 | 11 | 615 | 2 |
and this
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.15.0.1 - 1 | 384 | 382 | 16 | 19 | 455 | 16 |
Suggests that you are dropping packets and suffering from latency spikes at the first hop, which is your router. If that is dropping packets.or creating latency, that will mess everything up. You said you are wired to the router. Were those MTRs run while wired?
Is there anything else running on your PC? Do you have another device to test, or another router to try?
Ex-Broadband Service Manager
Re: Packet Loss/ Latency whilst gaming
31-07-2018 10:11 AM
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Yes two computers and a laptop that I've tested is wired directly to the router and with as many background processes closed as possible whilst running tests.
Re: Packet Loss/ Latency whilst gaming
31-07-2018 10:22 AM
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and the MTRs look the same from the different laptops?
Do you have another router to test with?
Ex-Broadband Service Manager
Re: Packet Loss/ Latency whilst gaming
31-07-2018 10:46 AM
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Yes they're all very similar with random latency spikes at the first point. I don't have a spare to test unfortunately.
Re: Packet Loss/ Latency whilst gaming
31-07-2018 12:36 PM
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Definitely something odd going on. The TBB graph:
suggests latency and packet loss yesterday (the 30th) which then cleared up completely this morning. There was also some sort of downtime at 10am today.
That downtime doesn't match up with our disconnection records for us. (I.e., you didn't disconnect at 10 today), and htere wasn't any sort of change at midnight to explain the change in latency/packet loss.
Are you still seeing the lag and spikes right now? The TBB image currently looks healthy.
Ex-Broadband Service Manager
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