Packet Loss Issue

[#1]

Hey there, I'm currently unable to do any streaming or online gaming at the moment due to recent internet issues. I've done speed tests and they look completely fine, with low ping and reliable down/up speeds. I think it might be due to packet loss/exceeding TTL. Incidentally, a friend of mine who is also with PlussNet only half a mile away is also describing the same issues with being able to browse the net okay, but unable to game on-line.

http://imgur.com/a/DZRnO

Here's a few images of some of the tests I've done. I'll upload a wire shark test if necessary.

Thanks in advance for any help you guys can provide me

[#2]

Hi

The "packet loss" highlighted /ringed in red is not showing packet loss.

It is showing that a router, within PNs network, is not replying to the ping requests.

The router is (correctly) forwarding the packets onto subsequent hops/routers as can be seen by zero packet loss from the destination.

Were the loss to persist beyond that router to all subsequent hops then that would be packet loss.

Regards

Richard

[#3]

I see, thanks for the quick reply. I guess I'll try to reset my router/use a different one to see if it makes a difference

[#4]

Hi there,

I'm struggling to find your account from your forum details, mind PMing me your username?

Cheers,

Anoush

[#5]

Changing Your home router will not chnage the behaviour of the "industrial scale" routers used inside PNs data centres.

The PN routers lack of response to a ping will not cause you issues.

There is a similar question/thread over at

https://community.plus.net/t5/Fibre-Broadband/Packet-loss-issue/m-p/1451354#M61248

[#6]

My username? On the forums, it's Cameron2310 but I feel like that isn't what you're looking for. The username created when joining plus-net was [Removed] I think but that was for another household member.

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

[#7]

Ah, thanks for the link. I was also thinking that the 141.hiper04.sheff.dial.plus.net.uk server was the problem from my WinMTR test but, as you said, it's just because the server is prioritizing routing traffic instead of pinging.

[#8]

Just did a pingplotter test, and it shows that there's a 30% packetloss from dsldevice.lan. I assume that's my router, as it's the first hop? Could this be the issue?

http://imgur.com/a/uTsZl

Edit; These might help http://imgur.com/a/CkcT7

[#9]

Those links aren't working for me.

Can you attach them to your next post on here?

[#10]

Both of those links work for me @MatthewWheeler

[#11]

Hi

The links worked for me.

Looking at the pingplotter picture it shows a number of intermediate devices/IPs not responding to pings but the packets  are routed to the destination IP which is reporting a 0.6% packet loss.

Looking at the windows tracert to what appears to be a google IP address I cannot see any packet loss.

You could try MTR and see what that reports if you set it ping the BBC

It can be download from http://winmtr.net/

and invoked using mtr www.bbc.co.uk

Richard

If the final IP shows no packet loss then whatever the intermediate steps/IPs report is nothing to worry about.

[#12]

---

@RichardB wrote:

The links worked for me.

---

@MauriceC wrote:
Both of those links work for me

I'm afraid access to imgur is blocked internally in the office.

@Retired300119 - Are you able to post the images here in the thread? Thanks.

[#13]

Of course. Here's all the screenshots so far of different tests;

Edit; I'm now only getting 20mbps down (was 36) and only 0.05 up (was about 1.5)

[#14]

Hi Richard, this is what I got when using WinMTR with www.bbc.co.uk as the host.

[#15 · Accepted solution]

Thanks for your private message Cameron, apologies for the delay.

Testing the line isn't identifying any issues.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1088.8
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off

Are you using a wireless or wired connection?