Packet Loss Issue
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- Re: Packet Loss Issue
25-07-2017 12:37 PM
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Hey there, I'm currently unable to do any streaming or online gaming at the moment due to recent internet issues. I've done speed tests and they look completely fine, with low ping and reliable down/up speeds. I think it might be due to packet loss/exceeding TTL. Incidentally, a friend of mine who is also with PlussNet only half a mile away is also describing the same issues with being able to browse the net okay, but unable to game on-line.
Here's a few images of some of the tests I've done. I'll upload a wire shark test if necessary.
Thanks in advance for any help you guys can provide me
Fixed! Go to the fix.
Re: Packet Loss Issue
25-07-2017 1:03 PM
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Hi
The "packet loss" highlighted /ringed in red is not showing packet loss.
It is showing that a router, within PNs network, is not replying to the ping requests.
The router is (correctly) forwarding the packets onto subsequent hops/routers as can be seen by zero packet loss from the destination.
Were the loss to persist beyond that router to all subsequent hops then that would be packet loss.
Regards
Richard
Re: Packet Loss Issue
25-07-2017 1:45 PM
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I see, thanks for the quick reply. I guess I'll try to reset my router/use a different one to see if it makes a difference
Re: Packet Loss Issue
25-07-2017 3:21 PM
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Re: Packet Loss Issue
25-07-2017 5:09 PM - edited 25-07-2017 5:10 PM
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Changing Your home router will not chnage the behaviour of the "industrial scale" routers used inside PNs data centres.
The PN routers lack of response to a ping will not cause you issues.
There is a similar question/thread over at
https://community.plus.net/t5/Fibre-Broadband/Packet-loss-issue/m-p/1451354#M61248
Re: Packet Loss Issue
on 25-07-2017 6:33 PM - last edited on 25-07-2017 7:56 PM by Mav
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My username? On the forums, it's Cameron2310 but I feel like that isn't what you're looking for. The username created when joining plus-net was [Removed] I think but that was for another household member.
Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.
Re: Packet Loss Issue
25-07-2017 6:37 PM
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Ah, thanks for the link. I was also thinking that the 141.hiper04.sheff.dial.plus.net.uk server was the problem from my WinMTR test but, as you said, it's just because the server is prioritizing routing traffic instead of pinging.
Re: Packet Loss Issue
25-07-2017 6:54 PM - edited 25-07-2017 7:40 PM
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Just did a pingplotter test, and it shows that there's a 30% packetloss from dsldevice.lan. I assume that's my router, as it's the first hop? Could this be the issue?
Edit; These might help http://imgur.com/a/CkcT7
Re: Packet Loss Issue
26-07-2017 10:32 AM
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Re: Packet Loss Issue
26-07-2017 11:20 AM
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Both of those links work for me @MatthewWheeler
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Packet Loss Issue
26-07-2017 12:00 PM
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Hi
The links worked for me.
Looking at the pingplotter picture it shows a number of intermediate devices/IPs not responding to pings but the packets are routed to the destination IP which is reporting a 0.6% packet loss.
Looking at the windows tracert to what appears to be a google IP address I cannot see any packet loss.
You could try MTR and see what that reports if you set it ping the BBC
It can be download from http://winmtr.net/
and invoked using mtr www.bbc.co.uk
Richard
If the final IP shows no packet loss then whatever the intermediate steps/IPs report is nothing to worry about.
Re: Packet Loss Issue
26-07-2017 12:09 PM
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@RichardB wrote:
The links worked for me.
@MauriceC wrote:
Both of those links work for me
I'm afraid access to imgur is blocked internally in the office.
@Retired300119 - Are you able to post the images here in the thread? Thanks.
Re: Packet Loss Issue
26-07-2017 12:36 PM - edited 26-07-2017 3:14 PM
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Of course. Here's all the screenshots so far of different tests;
Edit; I'm now only getting 20mbps down (was 36) and only 0.05 up (was about 1.5)
Re: Packet Loss Issue
26-07-2017 3:20 PM
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Hi Richard, this is what I got when using WinMTR with www.bbc.co.uk as the host.
26-07-2017 3:20 PM
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Thanks for your private message Cameron, apologies for the delay.
Testing the line isn't identifying any issues.
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 2.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 1088.8 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off |
Are you using a wireless or wired connection?
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