Packet Loss - Finding the cause
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- Re: Packet Loss - Finding the cause
Re: Packet Loss - Finding the cause
03-07-2018 2:47 PM
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Hi @markos,
Thank you for keeping us posted.
Please continue to monitor the issue over the next few days and let us know if anything changes.
Re: Packet Loss - Finding the cause
12-07-2018 6:00 PM
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I think the ten days are more than over now, and I now have a very solid connection so a big thank you - much appreciated.
But... (isn't there always?!) the stability has come at a cost in performance, which is probably to be expected. I really hate to sound negative on this, and this may well be due to the local uptake in fibre, the condition of the local infrastructure, etc. However, I'd like to hear your thoughts.
This is before and after the most recent works:
The one on the left is of "typical" speeds that I had been used to for many months. I would often refer to our speeds as 60/20'ish. I know others nearer the cabinet get closer to 70 down.
The one on the right is where we are now.
And going further back in time we were often in this ball park:-
The Ookla speedtest's might not be regarded as super accurate, but I get fairly consistent results and therefore it's my tool of choice for a stick-in-the-ground guide.
Thoughts?
Re: Packet Loss - Finding the cause
12-07-2018 6:22 PM
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Can I add that when I moved to Fibre from ADSL this was in the email I received:-
Re: Packet Loss - Finding the cause
12-07-2018 7:35 PM
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Re: Packet Loss - Finding the cause
13-07-2018 9:16 AM
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Thank you @RandallFlagg
I clicked that link and without needing to enter anything at all it went straight to this:-
Is that all I had to do, just click the link to it?!
Re: Packet Loss - Finding the cause
13-07-2018 9:25 AM
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Hi, the account isn't showing that you've raised a fault so I think that's a cached page you're seeing there. Could you try deleting your browser's cookies and temporary internet files and give that another try please? - Adam
Re: Packet Loss - Finding the cause
13-07-2018 9:31 AM
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Thanks @adamwalker
I've just tried it in an incognito window, same result.
Then I tried it in browsers I don't use (Firefox and Edge) and I still get the same result!
Re: Packet Loss - Finding the cause
13-07-2018 9:45 AM - edited 13-07-2018 9:49 AM
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Try opening that link - https://portal.plus.net/apps/kbdfaults in a new window - it should ask you to sign-in to your Plusnet account.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Packet Loss - Finding the cause
13-07-2018 9:49 AM - edited 13-07-2018 9:51 AM
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Thanks @VileReynard
It was a new incognito window (hence entirely separate window from normal browser, as it doesn't keep browsing history, cookies or site data). It did ask me to log in - as it did in the other two browsers (they're not used for general surfing, they are just used for unit testing client's websites).
But in all cases, it goes straight to the screen grab!
Re: Packet Loss - Finding the cause
13-07-2018 9:57 AM
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It works for me... FireFox 60.1, although in a non-incognito mode.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Packet Loss - Finding the cause
13-07-2018 9:57 AM
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Dusted off my iPad, and that goes straight to the screen grab too
I don't think I'm allowed any new tickets
Re: Packet Loss - Finding the cause
13-07-2018 9:58 AM
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When I say "straight" I mean it asks me to log in first.
Re: Packet Loss - Finding the cause
13-07-2018 9:59 AM
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Re: Packet Loss - Finding the cause
13-07-2018 9:59 AM
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me too.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Packet Loss - Finding the cause
13-07-2018 10:02 AM
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@adamwalker sent!
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