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Packet Loss / Drop Outs

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

Ok.  Can you tolerate that for a bit while we investigate please.

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

Sure, no problem.

If it helps, I always notice this packet loss when certain events occur, such as: A new round begins, you see an enemy, the bomb explodes. (This on CS:GO, of course.

 

Thanks.

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

Have another game now and let us know if it's any different.

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

@Kelly

Is a reboot required? I have been in a game all this time.

Thanks.

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

No, the change is just in the background.  No improvement I take it?

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

Unfortunately not.

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

Do you know your server IP?

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

Unfortunately Valve are really secretive with the IP address, I can provide the following:

Connected to =[A:1:1503666187:10398]:0
hostname: Valve CS:GO EU West Server (srcds025.138.25)
version : 1.36.4.4 secure
os : Linux

Their west server is luxembourg which could be any of these:

 

"relay_addresses": [
  "146.66.154.20:27015-27052",
  "146.66.154.21:27015-27052",
  "146.66.154.22:27015-27052",
  "146.66.154.23:27015-27052"
Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

Hi @MikeJ123

 

Thanks for the patience.  We've a number of interfaces that your traffic is running over and although we can't *see* a particular issue, we are by the process of elimination disabling them one at a time to see if it improves your gaming.

 

We've just disabled another interface.  How is it now?

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

Current one not working, still getting some packet loss.

Thanks.

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

Any change?

 

When you say "packet loss" are you seeing that in MTRs? Or is there something in Counterstrike telling you? (Been years since I played it!)

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

This is something CS as per net_graph (a console command) and is also very visible due to movements being off, sounds being off etc.

Currently testing again now to see if there's any improvement.

 

Thanks.

 

MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

@Kelly

Issue is still present, I have also attached an image which may help you understand. This happened immediately after killing somebody.

Thanks.

Community Gaffer
Community Gaffer
Posts: 5,392
Thanks: 726
Fixes: 6
Registered: ‎04-04-2007

Re: Packet Loss / Drop Outs

We've exhausted that line of testing.  There is another set of interfaces we can test, but that requires a bit more planning.

In the meantime I've given you a static IP which seemed to fix the issue before.  Please reboot your router and confirm that the packet loss has gone please?

Once we've got a plan together for the next test, we'll be in contact on this thread if that's ok?  We'd like to get to the bottom of this.

 

FYI: @Gandalf

 

Kelly Dorset
Broadband Service Manager
MikeJ123
Grafter
Posts: 32
Thanks: 2
Registered: ‎30-07-2018

Re: Packet Loss / Drop Outs

Sure, good to hear.

 

I'll give it a reboot right now and join the same server and see if the issue is still present.

Thanks for your help guys - @Kelly @Gandalf @EmilyD