cancel
Showing results for 
Search instead for 
Did you mean: 

Packet Loss Again

Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Packet Loss Again

Anybody else seeing this today? Started at 4PM yesterday, rebooted router and modem at 10AM this morning too.

 

http://www.thinkbroadband.com/ping/share/bd71a9cb7a717046fffd7f176e07ccfd-25-12-2016.html
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
9 REPLIES
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: 26-07-2016

Re: Packet Loss Again

I think I've got it again. Performance dropped off the cliff at dead on 2pm today. Gateway hopping is proving useless. I'm on a static ip and the old network. Called PN and now awaiting call back.
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Packet Loss Again

Hello @godsell4

 

Sorry to hear you're having issues with your broadband again. I've been testing your line and not been picking up any issues:

 

Sync Status In Sync
Downstream Speed 4.8 Mbps
Upstream Speed 1.1 Mbps
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2016-12-26T17:30:17Z 2016-12-26T17:45:17Z
Ingress Code Violation 0 0
Egress Code Violation 3 0
Errored Seconds 2 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

The connection also is pretty stable...

 

 

...however, it does look like the reboot of your router didn't actually drop the PPP session. There could be a stale session somewhere. I'd probably advise to power the router off for 65 minutes and back on again.

 

 

@jstallan - Your connection is looking rather flaky from 2pm:

 

I'm not picking up any issues though:

 

Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Voice Line Test Result Pass

 

My best advice would be to test your router from the test socket (if you aren't already). This guide will explain how to do this: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

And then if you need to, you can raise this as a fault at http://faults.plus.net

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: 26-07-2016

Re: Packet Loss Again

Thanks for looking at my issue. Test socket makes no difference. TBB graph looks horrendous as it all kicked off at 2pm. I'm posting this from my phone as BB is unusable.

I've got online exams to take now and starting to wonder what the hell I'm going to do as the current connection is unusable.


http://www.thinkbroadband.com/ping/share/0fb146ac376c65a5f4408eba69903256-26-12-2016.html
Community Veteran
Posts: 1,498
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Packet Loss Again

Its probably going to need an engineer visit, so if you have not already done it then rise a fault via the Link above.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Packet Loss Again

@jstallan - I'd probably advise to report this to us at http://faults.plus.net if you haven't already.

 

I'll see what I can do tomorrow to progress this to an engineer, however, I can't guarantee a quick fix because of engineer availability due to the past and upcoming bank holidays. Sad

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: 26-07-2016

Re: Packet Loss Again

I reported it by phone late yesterday afternoon. Ticket 140735824

Any additional help in escalation would be appreciated.

Thanks
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: Packet Loss Again

@Anoush think my issues is REIN again, something outside my property this time. 

--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
jstallan
Grafter
Posts: 25
Thanks: 1
Registered: 26-07-2016

Re: Packet Loss Again

@Anoush discovered it was a rogue PC on my network transmitting data that saturated my connection. Thanks for the help

 

@godsell4 Apologies for hi-jacking your thread. Good luck with the REIN

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Packet Loss Again

@godsell4, My tests aren't picking up any significant errors, and the connection is pretty much stable.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff