Packet Loss Again
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Packet Loss Again
25-12-2016 3:02 PM - edited 25-12-2016 3:02 PM
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Anybody else seeing this today? Started at 4PM yesterday, rebooted router and modem at 10AM this morning too.
http://www.thinkbroadband.com/ping/share/bd71a9cb7a717046fffd7f176e07ccfd-25-12-2016.html
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Packet Loss Again
26-12-2016 5:19 PM
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Re: Packet Loss Again
26-12-2016 5:55 PM
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Hello @godsell4
Sorry to hear you're having issues with your broadband again. I've been testing your line and not been picking up any issues:
Sync Status | In Sync |
Downstream Speed | 4.8 Mbps |
Upstream Speed | 1.1 Mbps |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2016-12-26T17:30:17Z | 2016-12-26T17:45:17Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 3 | 0 |
Errored Seconds | 2 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
The connection also is pretty stable...
...however, it does look like the reboot of your router didn't actually drop the PPP session. There could be a stale session somewhere. I'd probably advise to power the router off for 65 minutes and back on again.
@jstallan - Your connection is looking rather flaky from 2pm:
I'm not picking up any issues though:
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 2.0 Mbps |
Voice Line Test Result | Pass |
My best advice would be to test your router from the test socket (if you aren't already). This guide will explain how to do this: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
And then if you need to, you can raise this as a fault at http://faults.plus.net
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Packet Loss Again
26-12-2016 10:07 PM
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I've got online exams to take now and starting to wonder what the hell I'm going to do as the current connection is unusable.
http://www.thinkbroadband.com/ping/share/0fb146ac376c65a5f4408eba69903256-26-12-2016.html
Re: Packet Loss Again
26-12-2016 10:15 PM
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Its probably going to need an engineer visit, so if you have not already done it then rise a fault via the Link above.
Re: Packet Loss Again
26-12-2016 10:16 PM - edited 26-12-2016 10:16 PM
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@jstallan - I'd probably advise to report this to us at http://faults.plus.net if you haven't already.
I'll see what I can do tomorrow to progress this to an engineer, however, I can't guarantee a quick fix because of engineer availability due to the past and upcoming bank holidays.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Packet Loss Again
27-12-2016 7:56 AM
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Any additional help in escalation would be appreciated.
Thanks
Re: Packet Loss Again
27-12-2016 8:16 AM
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@Anoush think my issues is REIN again, something outside my property this time.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Packet Loss Again
28-12-2016 10:11 AM
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Re: Packet Loss Again
29-12-2016 1:00 PM
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@godsell4, My tests aren't picking up any significant errors, and the connection is pretty much stable.
If this post resolved your issue, please click the 'This fixed my problem' button
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