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Package changed without my consent

maranello
Pro
Posts: 1,036
Thanks: 101
Fixes: 1
Registered: ‎11-01-2008

Re: Package changed without my consent

As I have had no further response from Plusnet to my last post I can only assume that from their perspective the matter is closed. However, I have been looking back at my written records from the time I renegotiated with COT and I have a note without any other context of "2Mbps upload?", which leads me to believe that it may have been discussed. If the recording is still available perhaps it could be reviewed and if it confirms that I was made aware of the reduction then I can only apologise for misrepresenting the situation. My memory is not great and the notes I made are inconclusive, but having investigated my past posts it is apparent that I was aware of the potential downgrade before speaking to COT. 

My other car isn't a Ferrari
Roostie
Grafter
Posts: 33
Thanks: 3
Registered: ‎18-08-2014

Re: Package changed without my consent

Ahh, another person whos contract has been changed without them being notified. Looks like theyve done the same to me as of June 2015.

My Download and upload speeds have reduced and apparently i have "recontracted" which I cannot recall doing in june 2015.

Looks like an email off to the CEO of PlusNet and also BBC Watchdog to get some answers.

If anyone wants the CEO Email of plusnet here it is, see what he has to say....

Mr Andy Baker Chief Executive
   
Email [Removed]
Website http://www.plus.net
Social Media T
 
Postal Address The Balance, 2 Pinfold Street, Sheffield, S1 2GU, UKM


Moderator's note by Mike (Mav): Email address removed as per Forum rules

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Package changed without my consent

Hi there,

 

As per mine and Harry's response over in your thread regarding this, you contacted our customer options team at the end of June 2015 and recontracted on to the lower priced fibre product. We've provided you with speeds above this product offering for no extra charge for nearly 12 months and now we're just providing the service advertised.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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maranello
Pro
Posts: 1,036
Thanks: 101
Fixes: 1
Registered: ‎11-01-2008

Re: Package changed without my consent

I'm assuming this latest response is to Roostie's post, have you anything to add to my comments in message #15 and #16?

My other car isn't a Ferrari