PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
27-06-2019 10:33 PM
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Thanks for trying @MatthewWheeler...
Just tried now and still only got 33.56 down and 8.12 up. Hmmm 🤔
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
28-06-2019 8:32 AM
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Hi @Prawnyloks,
I have tested the line from the end and it is syncing at 40Mbps with no restrictions.
Please ensure you do not have any other applications running in the background and if you could please use an alternative speed test website such as fast.com
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
28-06-2019 9:07 AM
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
28-06-2019 9:51 AM
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
18-10-2019 5:14 PM
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Hi Guys,
Wondering if there's any chance of a profile/DLM reset again?
Had a batch of constant reboots a couple of weeks ago, but nothing since. Unfortunately now I'm stuck with these lousy speeds.
I've just tried rebooting the router, but they're pretty much the same!
Let me know if I'll need to reboot the router again please.
Thanks in advance.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 9:15 AM
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Hi @Prawnyloks,
I'm sorry that your speed has dropped again and for any inconvenience that this is causing you. I've tested your line and can see that it's currently syncing at 21.3mbps but the line hasn't picked up the cause of the drop in speed. The line isn't banded at the moment and so a DLM reset wouldn't resolve this problem and we'll need to do some further investigation.
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 Please let us know how it goes.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 10:41 AM
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Tests, by anyone, never resolve this. Openreach will not fix my problem. There are notes against my account.
The latest speed drop will be down to my last batch of reboots which will have caused my netgear router to reset at lower speeds each time. I just hadn’t spotted how big the drop was.
Please can you talk to whoever reset my speed the last time, so that the same can be done again. This is how my account is managed unfortunately.
I hadn’t realised how low it had dropped as I’ve been busy with stuff and haven’t checked for a while.
Hopefully this can get fixed soon. Obviously we’ll en up back here again in a month or two.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 11:28 AM
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Thanks for getting back to us @Prawnyloks
Looking at your router stats, they’re showing your router physically in sync at a slow speed and from the above post, our tests are also showing that with no banding on the line, so realistically there’d be nothing for us to reset...
Unfortunately if you’ve done the troubleshooting steps and if your speeds are below where they should be when you go to http://dslchecker.bt.com there’s nothing more we can remotely do for a sync problem without another engineer visit.
If you’ve not got a fault reported already it may be worth heading on over to faults.plus.net
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:32 PM
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Hi @Gandalf
We seem to have the same conversations every time this happens.
@MatthewWheeler managed to do something from me last time (end of June)...
@MatthewWheeler wrote:Thanks for getting back to us @Prawnyloks
Can you try running a speed test again?
We've made some changes which should resolve this for you
This is an on going issue that I was promised would be kept on top of to try and keep my speeds just about acceptable.
Can someone at least try for me!?
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:36 PM
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Hi @Prawnyloks I suspect Matt changed the connection profile on your account because your throughput was affected. Unfortunately we’re seeing your physical sync speed is slow.
I’m afraid as an ISP we’ve no control over this apart from request a remote DLM reset if your line is banded which it doesn’t look like it is.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:42 PM
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:46 PM - edited 19-10-2019 12:50 PM
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Thanks for getting back to us @Prawnyloks
No amount of ‘fiddling’ with the profile on your account will affect your sync speed. I’m sorry but that really isn’t the way it works.
Understand the frustration however it looks like we may have to go down the path of another engineer if your sync speeds are below estimates. ☹️
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:51 PM
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 12:52 PM
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Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
19-10-2019 8:13 PM
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