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PPP session dropped for an hour now stuck at 20mbit

FIXED
nightstalk3r
Rising Star
Posts: 221
Thanks: 20
Registered: ‎11-08-2015

Re: PPP session dropped for an hour now stuck at 20mbit

Same result in Chrome.

Mustrum
Community Veteran
Posts: 3,554
Thanks: 1,055
Fixes: 76
Registered: ‎13-08-2015

Re: PPP session dropped for an hour now stuck at 20mbit

What error does it show?

Hard to say , but it sounds like whatever you are using to test has something stopping the tests.

That said, you can only do 3 tests in a giver period on BTW speedtest, and you are not being very cooperative sharing information that would help diagnose your problem.

 

nightstalk3r
Rising Star
Posts: 221
Thanks: 20
Registered: ‎11-08-2015

Re: PPP session dropped for an hour now stuck at 20mbit

How am i not being co-operative? i posted a screenshot of the message it gives me...

3 browsers, 2 different computers, same error.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: PPP session dropped for an hour now stuck at 20mbit

Fix

Hi there.

From what I can see the speed profile on your account has been automatically reset to standard broadband speeds at max 21mbps. As you've got a static IP you'd unfortunately be restricted by this profile if set too low.

I've increased this now to 40mbps as per the package you're on.

Could you reboot your router letting us know how it goes please? 

With regards to the higher sync rate you're seeing it looks like you're provisioned on 80/20 however I can see our products team are doing work to move you to the correct provisioned product of 40/10 (you shouldn't notice this change).

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
nightstalk3r
Rising Star
Posts: 221
Thanks: 20
Registered: ‎11-08-2015

Re: PPP session dropped for an hour now stuck at 20mbit

Thats fixed it Gandalf, thank you very much!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: PPP session dropped for an hour now stuck at 20mbit

Glad to hear that! Thumbs_Up

Let us know if you do need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet