PPP down since approx 2pm

[#1]

is there a mass outage on plusnet today, or is this local to me?
modem is still synced with a healthy margin and normal error count.

[#2]

No mass outage. Can you try on your normal username and see if that connects?
There's no obvious issue on the line that I can see, I've run through a test and can see that you're in sync but the PPP just isn't connected.

[#3]

Already tried Chris, still same.
This is what the router is spitting out.
Jan  1 00:07:05 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:08:20 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:09:35 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:10:50 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:12:05 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:13:20 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:14:35 pppd[706]: Timeout waiting for PADO packets
Jan  1 00:15:50 pppd[706]: Timeout waiting for PADO packets
I will try the normal account again tho, just to be sure.

[#4]

ok is configured to use my normal account now and I have left it like that so there is no confusion on the fault.

[#5]

We're not actually seeing the connection attempts, even when I test via BT Wholesale. Do you still have the Openreach modem and a router to use with it (just to rule out this being the cause). From what I've seen if this doesn't work you're probably going to need to open a fault ticket.

[#6]

I am not keen on dropping my sync, but if you say I need to do this before you open the fault I guess I will do it.

[#7]

ok bear with me as I want to wait 30 mins to resync to keep DLM happy.

[#8]

Looks like the modem was the issue, it must have partially locked up stopping accepting traffic from the LAN.
Is working again now, thanks.