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PPP LCP Send Termination Request [User request] - Causing connection Drop

Tom_Spi
Newbie
Posts: 1
Registered: 17-04-2017

PPP LCP Send Termination Request [User request] - Causing connection Drop

I've had a solid connection for months, up to now, with no problems. Recently (began 3 days ago) the Hub one keeps dropping the VDSL connection randomly, then takes 4-5 Mins to come back up. The Hub one is connected to the master socket (a brand new Master socket 5C), and I've disconnected the voice extension. Looking in the log, the disconnect looks to be caused by a 'PPP LCP Send Termination Request [User request]' It happens 3-4 times a day

 

Log:

14:22:57, 17 Apr. ( 8143.660000) CWMP: session closed due to error: Could not resolve host
14:22:57, 17 Apr. ( 8143.630000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
14:22:57, 17 Apr. ( 8143.620000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:22:57, 17 Apr. ( 8143.340000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:22:55, 17 Apr. ( 8141.310000) PTM over DSL is down after 134 minutes uptime
14:22:55, 17 Apr. ( 8141.310000) PPPoE is down after 134 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
14:22:52, 17 Apr. ( 8138.260000) PPP LCP Send Termination Request [User request]

 

Any help is much appreciated

.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: PPP LCP Send Termination Request [User request] - Causing connection Drop

Our tests aren't showing any obvious cause although we can see it is dropping.

If it continues I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team