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PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

daveg6hni
Grafter
Posts: 149
Registered: 07-01-2009

PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

I am currently on Plusnet's Value Fibre (Without Phone) and still have my 250Mb Webspace, FAX & VOIP facilities.
If I swop to PlusNet's Unlimited Fibre which is £3 cheaper, will I still be able to keep my VOIP, FAX & Webspace Please ?
Thanks, Dave.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

These should indeed stay on your account when you change products. I'm sure someone else who has made the same change will confirm this too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 6,366
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Registered: 30-07-2007

Re: PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

Quote
If I swop to PlusNet's Unlimited Fibre which is £3 cheaper, will I still be able to keep my VOIP, FAX & Webspace Please ?
I've changed products in the past and my Webspace and VOIP facilities have been retained. However, be aware that since you don't have your phone with PN then you will probably have to pay the Broadband only cost which is £17.49/month for Unlimited Fibre..
daveg6hni
Grafter
Posts: 149
Registered: 07-01-2009

Re: PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

OK, Thanks both for the heads up,
I did click on "Change Product" from within my control Panel when it told me it was only £14.99 and there was no mention there of having to have my phone line with PN, but I will go through it more slowly just in case I have missed something in small print Smiley
EDIT - Yep as soon as I said Broadband only the price rocketed up to £17.49 Sad
Dave.
Community Veteran
Posts: 6,366
Thanks: 490
Fixes: 45
Registered: 30-07-2007

Re: PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

If you haven't already done the product change, and you're in a position to move your phone to PN then give Customer Options (Cancellations) a call on 
Quote
  0800 013 2632
    0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm
They most likely will offer you the new customer discount of Fibre free for 6 months if you move your phone to PN
daveg6hni
Grafter
Posts: 149
Registered: 07-01-2009

Re: PN question really - Changing Package - will I keep VOIP & FAX & WebSpace ?

OK, I'll bear that in mind, thanks.