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PLEASE help , changing router to

graham001
Newbie
Posts: 2
Registered: 23-10-2014

PLEASE help , changing router to

I have recently (yesterday) had the new modem and Technicolor FIBRE  router fitted with my new fibre PN BB (extra) installation, i gave the bt engineer TWO x  TG 582n pro  routers  and unused  BT hub  from previous ISPs.. FOR RECYCLING. my previous routers where terrible in my small terraced  house, because of the thick stone walls. though i must say - my net- bot signal shows better signal from my neighbours routers than from my previous  Technicolor TG 582n's  at 2 metres. The new Technicolor fibre router is no better for signal. So I have been out and bought A airport extreme 2TB TC.(latest). I have tried connecting directly  to modem as per set up. done power downs resets of airport extreme.  but i must be doing something wrong because i can't get connected. please could anyone give a step by step idiot guide . i have used my PN account username when asked for  and pass . which i have checked and are OK.
BUT JUST CANT GET A CONNECTION TO INTERNET . ERRORS ON AIRPORT UTILTY SAY : combination are most/ all of :  no internet, incorrect PPPoe details, no DNS, cannot connect to server.
it taring my hair out
PLEASE HELP.

graham 001 
4 REPLIES
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: PLEASE help , changing router to

Hi graham001, are you entering the username in the format 'username@plusdsl.net'?
See: http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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AndyT
Grafter
Posts: 141
Registered: 08-08-2014

Re: PLEASE help , changing router to

Hi graham001,
Following the AirPort Extreme setup guide and entering the information given in the link provided by w23 should allow you to make a connection.
Good luck, feel free to let us know how you get on.
Moderator
Moderator
Posts: 17,529
Thanks: 1,078
Fixes: 126
Registered: 11-01-2008

Re: PLEASE help , changing router to

I've got an Airport Extreme running, so there is no compatibility issues.
Will Moderate For Thanks
graham001
Newbie
Posts: 2
Registered: 23-10-2014

Re: PLEASE help , changing router to

many thanks
to every one worked, must fill in DNS details