Over 3 weeks for a fibre upgrade... really?

[#1]

So unfortunately something occurred with my Fibre Extra upgrade and although it happened on the system it didn't actually happen physically 

So after speaking to someone at provisions I was told I'd be given a date within 24hrs for when my broadband would finally be upgraded and after checking my closed questions tonight I can see that the date is now set for 2/09/16... so why is it going to take so long? I thought upgrades took between 7-10 days?

[#2]

 @IceColdRum Timescale will likely be down to BT Open Reach engineer availability locally .

Regards

Mike

[#3]

Hey IceCold,

I'm really sorry that things have been put back here. It's systems rather than individuals that have let us down here. Not that that's a valid excuse.

Your order is actually booked in for the 1st, so I'll update your ticket so that you've got confirmation. This bit is subject to engineer availability in your area.

Matty

[#4]

Could someone from Plusnet take a look at my bill this month as I think I've been charged for fibre but it won't be installed until the 1st?