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Over 3 weeks for a fibre upgrade... really?

IceColdRum
Dabbler
Posts: 12
Thanks: 1
Registered: 13-08-2013

Over 3 weeks for a fibre upgrade... really?

So unfortunately something occurred with my Fibre Extra upgrade and although it happened on the system it didn't actually happen physically Undecided

 

So after speaking to someone at provisions I was told I'd be given a date within 24hrs for when my broadband would finally be upgraded and after checking my closed questions tonight I can see that the date is now set for 2/09/16... so why is it going to take so long? I thought upgrades took between 7-10 days?

3 REPLIES
Superuser
Superuser
Posts: 1,741
Thanks: 294
Fixes: 4
Registered: 05-11-2008

Re: Over 3 weeks for a fibre upgrade... really?

 @IceColdRum Timescale will likely be down to BT Open Reach engineer availability locally .

Regards

Mike

Mike
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Over 3 weeks for a fibre upgrade... really?

Hey IceCold,

I'm really sorry that things have been put back here. It's systems rather than individuals that have let us down here. Not that that's a valid excuse.

Your order is actually booked in for the 1st, so I'll update your ticket so that you've got confirmation. This bit is subject to engineer availability in your area.

Matty

 

 

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
IceColdRum
Dabbler
Posts: 12
Thanks: 1
Registered: 13-08-2013

Re: Over 3 weeks for a fibre upgrade... really?

Could someone from Plusnet take a look at my bill this month as I think I've been charged for fibre but it won't be installed until the 1st?