One of our remote sites has had an outage with BT since 04:00am 3rd June, and it seems that it takes me to call up, and get a status update, and i'm now told that there's still an issue and someone will check it out and get back to me by 5pm today.
Why is there no automated checking, or Customer Services manually checking it and getting back to me?
Is this what the paid for extra care add-on gets us?
I've currently got a manufacturing plant with no connection to our HQ for over 24 hours now, and no idea when it's going to be fixed.
PlusNet status pages report no issues, and clearly only show internal systems, and nothing to do with BT that may affect customers. If there's an issue affecting customers, surely it should be on the status page? There seems to be nowhere I can go to find out any information myself.
The one saving grace, is i've been able to get through on the phone pretty quick.
