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Outage period with fibre transfer from BT
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Outage period with fibre transfer from BT
22-01-2015 7:29 AM
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I've just joined Plusnet, transferring in an existing Broadband fibre service from BT.
I'm due to be live with Plusnet tomorrow, but BT have already stopped the broadband service this morning.
Is this normal?
Plusnet had the MAC code, as assumed there would be a minimal outage as it didn't need an Openreach visit as the modem was already in place.
Duncan
I'm due to be live with Plusnet tomorrow, but BT have already stopped the broadband service this morning.
Is this normal?
Plusnet had the MAC code, as assumed there would be a minimal outage as it didn't need an Openreach visit as the modem was already in place.
Duncan
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Re: Outage period with fibre transfer from BT
22-01-2015 8:47 AM
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When I migrated from BT to Plusnet at the end of December, the change happened a day early around 2am from memory. Didn't have a connection in the morning, suspected it may have been the migration so changed the username and password on the router to the Plusnet ones and reconnected immediately.
If you've got a new router from Plusnet, worth connecting that up or if you're using your own change the username/password for the PPOE connection and see if that works.
If you've got a new router from Plusnet, worth connecting that up or if you're using your own change the username/password for the PPOE connection and see if that works.
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Re: Outage period with fibre transfer from BT
22-01-2015 9:59 AM
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Re: Outage period with fibre transfer from BT
22-01-2015 8:35 PM
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All working now thanks.
The text stated it would be working on the 23rd with Plusnet, but was done a day early.
The text stated it would be working on the 23rd with Plusnet, but was done a day early.
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Re: Outage period with fibre transfer from BT
23-01-2015 9:11 AM
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- Outage period with fibre transfer from BT