Outage in MK3 area ?

Townman · ‎22-08-2007

Note for FTTC users, do not reboot the BT modem - just the router.

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Julieannh90 · ‎30-11-2014

I have no connection in greater Manchester. Unimpressed nephew who was playing online on his new game when it happened this morning. Not been able to reconnect since.

sirchinny · ‎20-08-2011

I live in Manchester, and my friend who works for Openreach advised me to switch off the OR modem for 2 minutes. Tried this, booted the router back up and I reconnected.
Hope this helps.

Townman · ‎22-08-2007

I do hope that has not "hit" your synch rate.

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sirchinny · ‎20-08-2011

Quote from: Townman
I do hope that has not "hit" your synch rate.

Good point. Just done a speed test and I seemed to have gained 1.5 M. Not all bad then.

tijara33 · ‎22-06-2012

Mine went down about 10.15, I was on Pcl bng-04. It came back about 20 minutes ago, now on Pcl-bng01. I did absolutely nothing to either my modem or router, as advised by the recorded message on the PN support #.

Method0ne · ‎12-12-2008

Just got up, about to get sorted for work and figured I'd check the forums after my issues this morning (thread locked since then) and from what it appears I've still got issues, don't know how long I've been offline but have to assume most of the day since I've just had to reboot the router again to get a connection and it still took a good 5 minutes to get that.
This major service issue is new since I experienced issues this morning though.. Fingers crossed I don't have to contend with no internet while I'm off work this week...

tijara33 · ‎22-06-2012

Is there any chance of some sort of update as to what happened yesterday? So far there has been no staff input, either on here or on the ADSL thread.

Townman · ‎22-08-2007

No staff input - well there were none around when things were broken.
We've not heard anything about the previous events, so I doubt we will hear anything about this one. Personally I suspect that there is a major flaw in the Juniper equipment and PlusNET are commercially gagged from telling the truth as such disclosure would be detrimental to Juniper. This is conjecture, but that is what silence breads.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

dvorak · ‎11-01-2008

Quote from: Townman
This is conjecture, but that is what silence breads.

thought that was contempt...

Customer / Moderator
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Oldjim · ‎15-06-2007

what the devil has this to do with bread making

Townman · ‎22-08-2007

Sometimes my spelling lets my eloquence down

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

AndyH · ‎27-10-2012

Quote from: markeagles1973
Anyone having problems with no fibre in Milton Keynes this morning ?

If your FTTC is fixed, you might have other issues (assuming you're on Bradwell Abbey) - see http://community.plus.net/forum/index.php/topic,134520.msg1177346.html#new