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Ordered Plusnet Fibre - Now not enabled at exchange?

namwos
Newbie
Posts: 2
Registered: 03-11-2015

Ordered Plusnet Fibre - Now not enabled at exchange?

Hi all!
My order went through fine, but I've just received this message in the Support bit of the member center:
Quote
[INTERNAL]
Fibre isn't available at this exchange. Please contact the customer to arrange an alternative product.

Now, the exchange is definitely FTTC enabled (https://www.samknows.com/broadband/exchange/THDK)
And the BT Wholesale checker says the cabinet is FTTC (range A & B) enabled: https://i.imgur.com/VosK0Lp.png
Does this mean Plusnet doesn't have LLU equipment in the exchange? Otherwise, what's going on here?
Thanks!
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Ordered Plusnet Fibre - Now not enabled at exchange?

The line is definitely showing as available for fibre.
Quote
Does this mean Plusnet doesn't have LLU equipment in the exchange?

We don't have LLU equipment in any exchange, we use BT Wholesale lines.
Is your line a conversion from an LLU provider (Sky etc) as it's likely that when the order was placed the line records hadn't updated.
Leave it with me and we'll get your order placed asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
namwos
Newbie
Posts: 2
Registered: 03-11-2015

Re: Ordered Plusnet Fibre - Now not enabled at exchange?

Yes, the property used to be supplied by Sky.
Thank you for the quick reply, I'll await further updates!
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Ordered Plusnet Fibre - Now not enabled at exchange?

I'm just sorting the order now and will confirm that to you on your account shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff