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Order has been cancelled
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Order has been cancelled
23-02-2016 4:55 PM
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Hi, I've ordered a fibre connection from plus.net today, and got a text message confirming my new phone number the same day (which was surprising but in a good way I suppose)
However I logged in into the website later on to find a support message hanging there:
"There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved."
I'd like to have some sort of a clarification as to why and what is happening with this?
Thanks in advance.
However I logged in into the website later on to find a support message hanging there:
"There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved."
I'd like to have some sort of a clarification as to why and what is happening with this?
Thanks in advance.
Message 1 of 7
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Re: Order has been cancelled
23-02-2016 5:01 PM
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The issue has arisen as the line was only activated today, so there is no data available for that specific phone number at the moment. This normally updates within 24-48 hours on our suppliers systems, at which point we should be able to progress the order.
If you haven't heard from us over the next day or so, drop a post back on here and we'll get it picked up.
If you haven't heard from us over the next day or so, drop a post back on here and we'll get it picked up.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 7
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Re: Order has been cancelled
23-02-2016 5:03 PM
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Ah I see.
Thank you for the quick response.
Thank you for the quick response.
Message 3 of 7
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Re: Order has been cancelled
25-02-2016 3:14 PM
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Just wanted to say that its been a couple of days since and there doesn't seem to be any change to my status as far as I can tell.
Can you please provide a quick update for me.
Can you please provide a quick update for me.
Message 4 of 7
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Re: Order has been cancelled
26-02-2016 2:48 PM
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Any update at all?
Message 5 of 7
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Re: Order has been cancelled
26-02-2016 3:21 PM
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Message 6 of 7
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Re: Order has been cancelled
26-02-2016 4:29 PM
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Thank you very much, I've gotten updated (I'm guessing by you). Feel free to close/delete this thread now
dick:quote
dick:quote
Message 7 of 7
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