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Orange light disconnected login

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Newbie
Posts: 2
Registered: ‎19-07-2019

Orange light disconnected login

Hi
The router disconnected itself from the broadband and showed a solid orange light. I had to sign in again to reconnect it, maybe the router serial is not registered to my account properly?
Kind regards
1 REPLY 1
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Orange light disconnected login

 

Hi James,

 

I can see that the router did reconnect shortly before your post and again at around midnight last night, however, everything else seems to be set up correctly in terms of your account - it's possible the router went off line for maintenance or was affected by something relating to your connection.

 

I would recommend monitoring this and if you get any further drops, let us know so that we can investigate further - as things stand, your router has been up and stable for the last ten hours.

 

Best wishes

 

Dave