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Orange light and flashing red B on router

nm43
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-02-2021

Orange light and flashing red B on router

My router has been like this for a couple of hours now. No internet and the light on my router is orange with this red b symbol underneath. Resetting it makes no difference it just goes back to the same orange light and the red b. I've got a dial tone on the phone, no issue there. We moved home and transferred to this address a week ago, has been working okay until now. Help! 

2 REPLIES 2
Thrall
Pro
Posts: 422
Thanks: 77
Fixes: 14
Registered: ‎28-09-2020

Re: Orange light and flashing red B on router

Try plugging your router into the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Failing that it’d be worth raising a fault ticket at faults.plus.net so an agent can investigate 

nm43
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-02-2021

Re: Orange light and flashing red B on router

Thank you! I've tried that and issue is still the same. Will raise a fault ticket.