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Orange bar and red b

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Newbie
Posts: 4
Registered: ‎14-03-2019

Orange bar and red b

Hello,

Are there any works in my area, we have been without Internet for a few hours now. I am a bit worried as I will have to go in to work if I can't log in.

Can anyone help?
6 REPLIES 6
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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Orange bar and red b


Moderators Note


This topic has been moved from My Router to Fibre

Customer / Moderator
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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Orange bar and red b

PN don't advise of any localised outages - you can check if there is an issue here https://status.zen.co.uk/broadband/

 

Otherwise you'd need to raise a fault at https://faults.plus.net on your mobile.

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Newbie
Posts: 2
Registered: ‎20-04-2020

Re: Orange bar and red b

I have the same issue. My broadband has been down since last night.
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Newbie
Posts: 1
Registered: ‎20-04-2020

Re: Orange bar and red b

Where are you guys based? I'm in Hampshire and mine's been down since 11pm.

 

I've tried to use the online chat and it just says Loading on multiple devices.  I've logged a ticket but hoping it gets looked at soon.  Working from home ain't easy without any internet 😬

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Newbie
Posts: 2
Registered: ‎20-04-2020

Re: Orange bar and red b

I'm West Lancs. Mines been on and off for about 5 days but now it's permanently off. No blue light on the router. Just the orange light with the orange b.
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Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 40
Fixes: 21
Registered: ‎30-03-2020

Re: Orange bar and red b

@Inigma81 Hi there, I have ran some tests and cannot see any fault on the testing. However I can see you have suffered with some drops in your connection, therefore please complete these checks and leave it in the test socket. Let us know how you get on after 24-48hrs.

 Noor
 Plusnet Help Team