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Orange Light of Doom

Newbie
Posts: 4
Thanks: 2
Registered: ‎15-09-2020

Orange Light of Doom

So I was happily working from home earlier when at about 12:30 my broadband connection dropped for no reason that I have caused. I have tried turning the router on and off again and for about 1 minute I get a blue light and then it flashes orange before deciding to stay solid orange. I have also tried resetting the router but the light just stays orange when I do this. Occasionally, to mix things up a bit, the “b” on the router will decide to light up orange before disappearing again. I don’t know if there is an issue with the service in my area or on my line (have a landline but no actual phone) so I have no idea what’s going on and all I do know is that my work is annoyed that I can’t work when I’m supposed to be! Can anyone help me?
10 REPLIES 10
Aspiring Legend
Posts: 12,738
Thanks: 4,608
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Registered: ‎04-11-2014

Re: Orange Light of Doom

A blip down the line somewhere.

Is it working now?

Try leaving it off for longer than a minute or try the reset button?


Compare yourself to who you were yesterday, not who somebody else is today
Newbie
Posts: 4
Thanks: 2
Registered: ‎15-09-2020

Re: Orange Light of Doom

I’ve done both and the orange light of doom still remains 😢
Aspiring Legend
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Registered: ‎04-11-2014

Re: Orange Light of Doom

I know when we had problems we'd check in with our neighbour who also had plusnet - just to see if it was an isolated fault.

Sorry not to have been much help but I'm sure others here will have better suggestions.

Hope you get it sorted soon. 🙂


Compare yourself to who you were yesterday, not who somebody else is today
Seasoned Pro
Posts: 397
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Registered: ‎02-12-2016

Re: Orange Light of Doom

Check your phone line. Plug in a , preferably corded phone, and dial 17070 selecting option 2.

This is the quiet line test.There should be no noise on the line and a clear dial tone when picked up.

If noisey or no dial tone you will need to report a phone fault first.

Newbie
Posts: 4
Thanks: 2
Registered: ‎15-09-2020

Re: Orange Light of Doom

I don’t own a landline phone. The only reason I have a phone line is for my broadband so I can’t test the phone line
Seasoned Pro
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Registered: ‎02-12-2016

Re: Orange Light of Doom

That is a shame because that is one of the first things that almost any ISP will ask you to check.

They are readily available for about £6.

Aspiring Legend
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Registered: ‎04-11-2014

Re: Orange Light of Doom

So no landline phone at all @Clairejennifer or somewhere you can plug one in?

If you have a phone socket and I'd be sort of surprised if you do not, perhaps get hold of a cheap phone as @agedgopher  suggests to test the line now or in the future?

 


Compare yourself to who you were yesterday, not who somebody else is today
Newbie
Posts: 4
Thanks: 2
Registered: ‎15-09-2020

Re: Orange Light of Doom

I have somewhere I can plug one in but I’ve never needed an actual home phone so I’ve never bothered to have one.

However upon managing to speak to someone at Plusnet the issue I have isn’t down to me or them. Openreach are doing works which has taken down my whole villages broadband! So there’s a lot of unhappy people who are meant to have been working this afternoon and couldn’t! Apparently it’s not expected to be up and running again until 11:30 tonight
Aspiring Legend
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Registered: ‎04-11-2014

Re: Orange Light of Doom

So that's some good news and some bad news then. 🙂

Still might be worth getting a cheap phone for the next time this happens though.  

Having said that there would be no way (as far as I know) of checking mine in the same way as I use VoIP via FTTP.


Compare yourself to who you were yesterday, not who somebody else is today
Aspiring Champion
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Registered: ‎25-07-2007

Re: Orange Light of Doom


@Minivanman wrote:

I know when we had problems we'd check in with our neighbour


That should be near the top of the check list....

Looking out of the window after our latest outage saw several neighbours out on the street.