Optical Broadban Connection

[#1]

Recently upgraded to optical broad band from dial up. Need assistance.

The received router has the following error messages:

1) Flashing Green

2) Goes Blue

3) Then a different colour Blue

4) Then continues to flash orange.

Completed all the checks and inserted directly into the test socket. All connections are secure. The telephone dialling tone works and we have been confirmed that the connection has been completed at the external green box?

Hope this is a simple fix?

Regards

Chris

[#2]

Hi @magpie504,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. I can see that you have since been in touch with our support team. You can view there question on the following link. https://www.plus.net/wizard/?p=view_question&id=201235422

Kind regards,

Josh