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Optic Fiber High Upload - low download

FIXED
chrkou
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-07-2021

Optic Fiber High Upload - low download

Hi everyone,

I recently got Plusnet fibre optic (previously with Virgin) and I am experiencing very slow downloads speed but high upload speed. Please see the speed report attached. Any help will be greatly appreciated.

Thank you.

All the best. 

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,642
Thanks: 7,011
Fixes: 1,170
Registered: ‎21-04-2017

Re: Optic Fiber High Upload - low download

Fix

Hi @chrkou

I'm sorry to see your download speeds are slow. I've tested your line today and the tests aren't showing any issues, but I can see your router's stuck in the auto-setup mode and hasn't got a full connection to the internet. 

I've prodded things this side, and I can see your router's now online. Can you retest your speed? 

Let us know how it goes. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
chrkou
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-07-2021

Re: Optic Fiber High Upload - low download

Hi @Gandalf,

Thank you so much! The internet seems to be working much better now. 

I've done another speed test and the download speed is approaching 55. 

Thank you again!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,642
Thanks: 7,011
Fixes: 1,170
Registered: ‎21-04-2017

Re: Optic Fiber High Upload - low download

Hi @chrkou

Awesome, no problem at all. Vrrrooom goes the internet. ‌Thumbs_Up

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team