Optic Fiber High Upload - low download
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- Optic Fiber High Upload - low download
03-08-2021 7:37 PM - edited 03-08-2021 7:38 PM
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Hi everyone,
I recently got Plusnet fibre optic (previously with Virgin) and I am experiencing very slow downloads speed but high upload speed. Please see the speed report attached. Any help will be greatly appreciated.
Thank you.
All the best.
Fixed! Go to the fix.
04-08-2021 11:41 AM
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Hi @chrkou
I'm sorry to see your download speeds are slow. I've tested your line today and the tests aren't showing any issues, but I can see your router's stuck in the auto-setup mode and hasn't got a full connection to the internet.
I've prodded things this side, and I can see your router's now online. Can you retest your speed?
Let us know how it goes.
Re: Optic Fiber High Upload - low download
04-08-2021 1:37 PM
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Hi @Gandalf,
Thank you so much! The internet seems to be working much better now.
I've done another speed test and the download speed is approaching 55.
Thank you again!
Re: Optic Fiber High Upload - low download
04-08-2021 1:41 PM
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Hi @chrkou
Awesome, no problem at all. Vrrrooom goes the internet.
Let us know if there are further issues or anything else you'd need help with.
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