cancel
Showing results for 
Search instead for 
Did you mean: 

Openreach says no fault but there is!!!!

wub901
Newbie
Posts: 1
Registered: 27-01-2018

Openreach says no fault but there is!!!!

Openreach came to day to test my line after a GEA test by plusnet has found  a fault but according to openreach there is no fault.

 

GEA Test Detail
Circuit ID
NA
Service ID
BBEU27062726


Test Outcome
Fail
Test Outcome Code
GTC_FTTC_SERVICE_1625
Description
Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location
LN
Sync Status
In Sync
Downstream Speed
28.2 Mbps
Upstream Speed
3.5 Mbps
Appointment Required
N
Fault Report Advised
Y
NTE Power Status
PowerOn
Voice Line Test Result
Pass
Bridge Tap
Not Detected
Repetitive Electrical Impulse Noise
Not Detected
Estimated Line Length In Metres
1308.5
Upstream Rate Assessment
Reasonable
Downstream Rate Assessment
Very Good
Interference Pattern
Regular Interference Observed Daily
Service Impact
No Impact Observed
Interference Duration Longest Occurrence
From 14:30 to 00:45
Interference Location
Customer Premise
Home Wiring Problem
Not Detected
Downstream Policing Discard Rate
0.0
Customer Traffic Level
Upstream and Downstream Traffic Detected
Technology
VDSL
Profile Name
0.128M-40M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp
2018-01-13T14:30:00

1 REPLY
Baldrick1
Seasoned Champion
Posts: 1,567
Thanks: 671
Fixes: 52
Registered: 30-06-2016

Re: Openreach says no fault but there is!!!!

So why are you sure that there is still a fault? The GEA test is over 2 weeks old. The speed it reports looks about right for your distance from the cabinet and the radius graph you have attached shows no drops for 3 days.

So what is the problem you require investigating? If there is a copper joint impairment you may need to wait for it to devlop into a detectable fault.