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Openreach modem keeps disconnecting

jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: 28-11-2014

Openreach modem keeps disconnecting

Hello,

 

Once or twice a week my Openreach modem disconnects from the Internet and needs a reboot to get it going again, it can happen at any time of the day. Any ideas?

 

Jamie

7 REPLIES
jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: 28-11-2014

Re: Openreach modem keeps disconnecting

Anyone?

Baldrick1
Seasoned Champion
Posts: 1,261
Thanks: 548
Fixes: 44
Registered: 30-06-2016

Re: Openreach modem keeps disconnecting

Assuming that you have a separate modem and router you could go onto Ebay and get another modem for not much money and try that . Go for a Huawei HG612 model 3B, which can be unlocked if you want to get to your statistics. Alternatively you could go onto Ebay and get a BT Smart Hub 6 and set it up following instructions to be found in the Router board for just a bit more money and get rid of your 2 box set up or you could get onto Plusnet and sign up to a new contract in exchange for a Hub One.

Of course none of these options may fix your problem but it's where I would start.

jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: 28-11-2014

Re: Openreach modem keeps disconnecting

Already tried a different modem, same issue unfortunately.
Baldrick1
Seasoned Champion
Posts: 1,261
Thanks: 548
Fixes: 44
Registered: 30-06-2016

Re: Openreach modem keeps disconnecting

So is it definitely the modem that's causing the problem? What are the lights showing after a disconnect? It's possibly a long shot but could it be a dodgy WAN port on your router? Can you try a different router?

jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: 28-11-2014

Re: Openreach modem keeps disconnecting

Router is fine, never needs a reboot. Tried two openreach modems both give the same issue, rebooting the modems brings internet back on. I’ll give a different router a shot but I’m not convinced it’s the issue.
Baldrick1
Seasoned Champion
Posts: 1,261
Thanks: 548
Fixes: 44
Registered: 30-06-2016

Re: Openreach modem keeps disconnecting

I agree that it's a bit of a long shot but it's possible that the router could put out some intermittent rubbish on the WAN port that screws up the modem, so worth a try. It might also be worth trying a different WAN cable.

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Openreach modem keeps disconnecting

Sorry to hear you're having issues.

Unfortunately whilst it's working there's not much we can do.

Can you message us when it next happens?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team