Openreach modem keeps disconnecting
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Openreach modem keeps disconnecting
28-02-2018 1:10 PM
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Hello,
Once or twice a week my Openreach modem disconnects from the Internet and needs a reboot to get it going again, it can happen at any time of the day. Any ideas?
Jamie
Re: Openreach modem keeps disconnecting
02-03-2018 11:11 AM
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Anyone?
Re: Openreach modem keeps disconnecting
04-03-2018 3:53 PM
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Assuming that you have a separate modem and router you could go onto Ebay and get another modem for not much money and try that . Go for a Huawei HG612 model 3B, which can be unlocked if you want to get to your statistics. Alternatively you could go onto Ebay and get a BT Smart Hub 6 and set it up following instructions to be found in the Router board for just a bit more money and get rid of your 2 box set up or you could get onto Plusnet and sign up to a new contract in exchange for a Hub One.
Of course none of these options may fix your problem but it's where I would start.
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Re: Openreach modem keeps disconnecting
04-03-2018 4:05 PM
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Re: Openreach modem keeps disconnecting
04-03-2018 4:19 PM
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So is it definitely the modem that's causing the problem? What are the lights showing after a disconnect? It's possibly a long shot but could it be a dodgy WAN port on your router? Can you try a different router?
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Re: Openreach modem keeps disconnecting
04-03-2018 4:29 PM
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Re: Openreach modem keeps disconnecting
04-03-2018 4:36 PM - edited 04-03-2018 4:41 PM
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I agree that it's a bit of a long shot but it's possible that the router could put out some intermittent rubbish on the WAN port that screws up the modem, so worth a try. It might also be worth trying a different WAN cable.
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Re: Openreach modem keeps disconnecting
05-03-2018 10:34 AM
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