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Openreach engineer failed to turn up

FIXED
searocket
Newbie
Posts: 2
Fixes: 1
Registered: ‎26-09-2016

Openreach engineer failed to turn up

My second appointment for an engineer to fix our slow fibre speeds. The first engineer did turn up on time but failed to fix the speed problem and it was actually worse after that visit. The second engineer has failed to turn up.

It's a poor show from plus net and openreach

3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Openreach engineer failed to turn up

Apologies that the engineer hasn't arrived yet, I've just checked and we haven't received any notes back so at this moment we can't chase this or rearrange a new appointment. We should receive the notes later this afternoon.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
searocket
Newbie
Posts: 2
Fixes: 1
Registered: ‎26-09-2016

Re: Openreach engineer failed to turn up

Fix

So later on yesterday afternoon an openreach engineer turned up and has fixed the problem.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Openreach engineer failed to turn up

Sorry they were delayed, but good to hear the problem is sorted.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.