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Openreach engineer failed to turn up

FIXED
searocket
Newbie
Posts: 2
Fixes: 1
Registered: 26-09-2016

Openreach engineer failed to turn up

My second appointment for an engineer to fix our slow fibre speeds. The first engineer did turn up on time but failed to fix the speed problem and it was actually worse after that visit. The second engineer has failed to turn up.

It's a poor show from plus net and openreach

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Openreach engineer failed to turn up

Apologies that the engineer hasn't arrived yet, I've just checked and we haven't received any notes back so at this moment we can't chase this or rearrange a new appointment. We should receive the notes later this afternoon.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
searocket
Newbie
Posts: 2
Fixes: 1
Registered: 26-09-2016

Re: Openreach engineer failed to turn up

Fix

So later on yesterday afternoon an openreach engineer turned up and has fixed the problem.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Openreach engineer failed to turn up

Sorry they were delayed, but good to hear the problem is sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff