Open reach no show?
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Open reach no show?
21-01-2015 11:35 PM
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Got a support ticket in which may take up to 48 hours with no Internet and 2 kids who spend all afternoon on YouTube and the xbox usually but can not due to a no show.
Re: Open reach no show?
22-01-2015 3:49 AM
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http://www.moneysavingexpert.com/shopping/delivery-rights
Quote #3 The key issue: did you take EXTRA time off?
Although it might seem slightly unusual, you can't claim compensation for the original no-show day as you haven't technically lost out through this. You were going to take that day off work anyway; the fact it turned out to be futile is aggravating, but not a loss in a legal sense. The key is what's needed to put it right.
So if the end result is you need take a SECOND day (or morning/hour) off for a new date, you should be due compensation for loss of earnings or loss of a day's holiday.
To have good grounds for compensation, your complaint needs to be considered reasonable in a court of law. So if the failed delivery happened when the area's roads were closed due to snow, you're less likely to have a strong case than if there were no adverse circumstances.
Re: Open reach no show?
22-01-2015 6:41 AM
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Re: Open reach no show?
22-01-2015 8:26 AM
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That would be why we have courts
Quote from: daro2096 Define reasonable?
Re: Open reach no show?
22-01-2015 10:02 AM
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From what I can see you were on fibre before? This will have changed the order we placed to one that doesn't need a appointment as the system will think you already have a modem and the work carried out at the cab.
I'm going to get a modem sent out to you from here and I'll update this thread once I've done that.
Re: Open reach no show?
22-01-2015 10:07 AM
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Quote from: Gus It happens too much, every other day on this forum there is someone with them not turning up.
Yes, but the % of missed appointments is actually fairly low. More appointments are missed by people not being in than engineers not turning up.
As it's a help, support and feedback forum, you'll naturally hear more of the negative comments than positive ones.
Quote from: daro2096 Define reasonable?
In this case it doesn't look like Openreach were at fault, but that Plusnet did not communicate that they had not placed a normal engineer appointment.
Re: Open reach no show?
22-01-2015 10:18 AM
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Re: Open reach no show?
22-01-2015 10:35 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Open reach no show?
22-01-2015 10:38 AM
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I was on sky fibre before with the sky hub that had a modem built in. I still have an old style faceplate though with no filtering on the faceplate. Is this needed with the openreach modem?
Re: Open reach no show?
22-01-2015 10:52 AM
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Quote from: AndyH
Yes, but the % of missed appointments is actually fairly low. More appointments are missed by people not being in than engineers not turning up.
Be interested to see the actual statistics.
Re: Open reach no show?
22-01-2015 10:54 AM
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Quote from: oakey22 Thanks for the swift response.
I was on sky fibre before with the sky hub that had a modem built in. I still have an old style faceplate though with no filtering on the faceplate. Is this needed with the openreach modem?
you can't use the sky fibre hub on anything other than sky, as there is no way to change username and password in it.
also, that hub is designed to be used on its own.. ie without the openreach modem.
the openreach mode should ideal me connected to a pre-filtered faceplate.
Re: Open reach no show?
22-01-2015 11:05 AM
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Quote from: Razorback Be interested to see the actual statistics.
They are published quarterly on the OFCOM website (I think). Target on new FTTC provisions is less than 3% missed appointments.
Re: Open reach no show?
22-01-2015 12:34 PM
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Quote from: oakey22 Thanks for the swift response.
I was on sky fibre before with the sky hub that had a modem built in. I still have an old style faceplate though with no filtering on the faceplate. Is this needed with the openreach modem?
In that case you should still have a visit to replace the faceplate!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Open reach no show?
25-01-2015 6:50 AM
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Apparently the Kelly Comms engineers only get paid £30 a job which may explain why they are so bad at what they do.
Re: Open reach no show?
25-01-2015 12:57 PM
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Whenever I've had any tradesman look at something somebody else had done they have always made scathing criticisms. When it's an in house employee looking at what a subcontractor has done I'd be amazed if they praised the work.
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