Only 5.517Mbps From Plusnet Fibre
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Only 5.517Mbps From Plusnet Fibre
09-12-2018 12:37 PM - edited 09-12-2018 1:29 PM
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Hi .
We're currently only getting around 6Mbps according to the Hub One stats - when I signed up we were given a guaranteed minimum speed of 30.
I joined plusnet back in September and was getting decent speeds, and when we were with TalkTalk it'd rarely drop below 30.
I couldn't say exactly when the speeds dropped (possibly a couple of weeks now).
Obviously, I've been through all the usual stuff such as filters, noise, master socket etc... and not that it makes a difference to the connection speed, but almost everything in the house is wired
Any ideas?
Unfortunately, I cant report this via the Plusnet Troubleshooter - it gives me an error.
"We're sorry, but you can't use the Broadband Troubleshooter to report a fault on your service. Please contact our Support Team for help"
[Edit:] The BT Wholesale Speed Test says that the IP profile for my line is 5.34Mpbs!
Thanks
Aaron
Re: Only 5.517Mbps From Plusnet Fibre
10-12-2018 2:29 PM
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Hello @Aaron1,
Thanks for getting in touch and we are sorry to hear you are experiencing an issue with your speed. After testing your line we can see that there is a potential external fault that could be causing this issue.
I have raised this to our supplier who will investigate the issue and our faults team will keep you updated here.
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