Ongoing speed issues with Plusnet and Openreach need help!
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Ongoing speed issues with Plusnet and Openreach need help!
24-06-2019 12:08 PM
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I live quite rural and am more than aware of BT, openreach and telecoms procedures up to a point. I am a senior IT person with a large corporate entity that has to deal with communications problems every day around our sites.
But this is about my home connection.
Originally we got circa 3mb/s on old DSL. Over the moon when FTTC got activated and our speeds went up to around 16mb/s, despite being a LONG way from the exchange. This was with SKy. We moved to plus net when I got a second line installed to allow everyone in the house get fair crack at bandwidth, having young family and being a foster carer.
Then one day app 14 months ago our connections died, major fault in our local little area found.
Turns out despite the main line begin 5 yards from my house on the A91 the local line was routed another 800 yard through next doors caravan site before coming back to us.
Joy of joys! The engineers who had spent days working on this and traffic management sorted that out.. wow we now getting 30 mb/s and we rejoiced and cancelled the second line.
4 months later though it dropped to 15mb/s. I called plusnet to be told the profile on my line was 16.8 - basically tough. That's what we think you should get so tough deal with it!
Not nice. The speeds continued to drop and slowly dragged down to around 9mb/s. several calls and net chats, with zero help.
Then joy of joys, dslchecker said I should be getting min 39Mb/s Surely they had activated cabinet 7 on balmullo? which meant my connection would suddenly be all ok upon upgrading my account. I immediately did of course.
come the activation date of the 18th and nothing had changed, despite being told that the changeover happened at 8.32am that morning, witness by me watching the plus net hub reboot!
Since then I have had two engineers out and told me without major traffic management there is nothing they can do. This is in regard to the activation of cab 7 on the balmullo exchange which is a power issue I believe. But it does not explain why my current speeds have halved and why can't it now be fixed so at least that is possible?
I have one more of my three engineers to visit after today....
Please someone please get something fixed!
Re: Ongoing speed issues with Plusnet and Openreach need help!
24-06-2019 3:22 PM
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Thanks for reaching out,
I'm sorry to see your speeds have dropped.
Based on what you've said and the engineer notes, I've checked an Openreach application called Enhanced Line Characteristics(ELC) which DSL Checker draws the results from, and it looks like their systems updated a little too early to reflect your line on the closer cabinet 7 as the engineer has said power is still being connected to it.
Re: Ongoing speed issues with Plusnet and Openreach need help!
24-06-2019 3:29 PM
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Welcome addition to the fight for power at cabinet 7!
Re: Ongoing speed issues with Plusnet and Openreach need help!
26-06-2019 11:50 AM
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Second engineer visit, has phoned round , seems the traffic management for A91 may be holding up the repairs/power activation, Its a busy road! Although speeds creeped to 20mb/s which is a huge improvement. The crackle on our phone line is gone, didnt report that before as we never use the house phone.
Still way below what should be available, but I can dream
Re: Ongoing speed issues with Plusnet and Openreach need help!
26-06-2019 1:30 PM
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