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One seriously hacked off fibre user

Posts: 1
Registered: 27-10-2016

One seriously hacked off fibre user

Paying £50.00 a month for broadband and being rate limited to 20Mbps. What kind of [-Censored-] service is this?


I have the static and Pro add on. And stil the speed if [-Censored-] [-Censored-]!!!! 76Mbps my [-Censored-]!


Fix it. Or lose a 3 year plus customer paying top whack! Seriously [-Censored-] hacked off!!!!

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: One seriously hacked off fibre user

gerainte74 wrote:

Paying £50.00 a month for broadband and being rate limited to 20Mbps. What kind of [-Censored-] service is this?

There are many things that can affect speed. Some of them are outside of anyone's control such as line length and line quality. However some can fixed if the line owner is prepared to be patient and work with their ISP. However posting a random rant to their forum with no information is not particularly productive Wink

So. First things first.

Is the speed constantly slow or does it vary by time?

How are are you testing your speeds:

What website are you using?

What devices?

Wired or wireless?

What router/modem are you using?

Posts: 18,439
Thanks: 2,825
Fixes: 226
Registered: 06-04-2007

Re: One seriously hacked off fibre user

Moderator's note by Mike (Mav)

Blank post removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: One seriously hacked off fibre user

Welcome to the community forums @gerainte74.


You don't appear to have contacted us via your account to advise of any problems for us to investigate.


Testing your connection isn't indicating any problems with the speed and shows you're in sync at the full 80/20.


GEA Test Detail
Circuit ID NA Service ID  
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 257.9
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off


 Might be worth going through our troubleshooting guide if you haven't already.

If you continue to experience slow speeds after this, I'd recommend raising a fault so we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team