One seriously hacked off fibre user

[#1]

Paying £50.00 a month for broadband and being rate limited to 20Mbps. What kind of [-Censored-] service is this?

I have the static and Pro add on. And stil the speed if [-Censored-] [-Censored-]!!!! 76Mbps my [-Censored-]!

Fix it. Or lose a 3 year plus customer paying top whack! Seriously [-Censored-] hacked off!!!!

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

[#2]

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@gerainte74 wrote:

Paying £50.00 a month for broadband and being rate limited to 20Mbps. What kind of [-Censored-] service is this?

There are many things that can affect speed. Some of them are outside of anyone's control such as line length and line quality. However some can fixed if the line owner is prepared to be patient and work with their ISP. However posting a random rant to their forum with no information is not particularly productive

So. First things first.

Is the speed constantly slow or does it vary by time?

How are are you testing your speeds:

What website are you using?

What devices?

Wired or wireless?

What router/modem are you using?

[#3]

Moderator's note by Mike (Mav)

Blank post removed

[#4]

Welcome to the community forums @gerainte74.

You don't appear to have contacted us via your account to advise of any problems for us to investigate.

Testing your connection isn't indicating any problems with the speed and shows you're in sync at the full 80/20.

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	257.9
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off

 Might be worth going through our troubleshooting guide if you haven't already.

If you continue to experience slow speeds after this, I'd recommend raising a fault so we can investigate further.