One Hub can’t connect, solid orange light

[#1]

Hello my Plusnet One Hub arrived and was installed over a week ago but I have so far been unable to make it connect. I think perhaps my account has not been activated on the authentication server as my broadband username and password do not allow me to connect; however the setup@plusdsl.net defaults are accepted, albeit without permitting access to the Internet. Please advise.

[#2 · Accepted solution]

Hi there and welcome to the community forums.

It doesn't look like your account activated on our side when your order completed.

I've just done that for you now so you should be able to connect in a few moments.

EDIT: Seems that we've got lift off:

[#3]

Perfect, thank you. 🙏

[#4]

No problems at all. Please let us know if you need any further help.