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On going fault

FIXED
smithcomputers
Grafter
Posts: 29
Thanks: 1
Fixes: 1
Registered: ‎30-12-2014

On going fault

Hi I have an ongoing fault which is due to be fixed on the 15/5/2018 but due to reconnections through last night my profile speed at your end has dropped to 1.2 and i am back connecting at 6.5 now, would it be possible for someone to kick my profile at your end back up as you can appreciate the internet is very slow and we have plusnet tv which will not work at all now. Any help would be much appreciated and if this is going to do this i will turn the router off at night until the fault is fixed next week so it should not happen again.

Thanks

             Mike..

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: On going fault

Fix

Hi, 

 

I've changed the line profile for you, let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smithcomputers
Grafter
Posts: 29
Thanks: 1
Fixes: 1
Registered: ‎30-12-2014

Re: On going fault

Hi Adam, many thanks for that, this will do great until they switch cabinets on the 15th and I will switch the router off at night so it wont keep disconnecting until then. At least the TV is working again so I am in good books again lol.

Thanks again it is much appreciated.

                         Mike..