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On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

watkins63
Dabbler
Posts: 11
Registered: ‎03-01-2009

On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

I'm on Unlimited Fibre Extra no Phone and I've noticed I was getting lower speeds than expected.

I've reset both the modern (HG612) and the router (XR500) and still got the same result.

I then check the to see what speed I was connecting at and it was only 39994 Kbps but max was 52772 Kbps and the snr is 7.6 db and G.imp has'nt been applied.

 

xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 9477 Kbps, Downstream rate = 52772 Kbps
Bearer: 0, Upstream rate = 9477 Kbps, Downstream rate = 39994 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.6 6.5
Attn(dB): 20.8 0.0
Pwr(dBm): 12.3 5.8

VDSL2 framing
Bearer 0
MSGc: 18 26
B: 31 237
M: 1 1
T: 64 40
R: 10 16
S: 0.0255 0.7978
L: 13200 2547
😧 1283 1
I: 42 127
N: 42 254
Counters
Bearer 0
OHF: 28478521 345301
OHFErr: 8 106
RS: 2345662529 2331770
RSCorr: 45432 122
RSUnCorr: 130 0

Bearer 0
HEC: 17 0
OCD: 0 0
LCD: 0 0
Total Cells: 1073855947 0
Data Cells: 474241486 0
Drop Cells: 0
Bit Errors: 0 0

ES: 4 100
SES: 0 0
UAS: 30 30
AS: 69865

Bearer 0
INP: 3.50 0.00
INPRein: 0.00 0.00
delay: 8 0
PER: 2.45 8.00
OR: 78.26 31.96
AgR: 40072.04 9509.09

Bitswap: 21985/21986 467/468

 

Have the wrong profile been applied to my line (40/10)?

6 REPLIES 6
Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

I’d try reporting a speed fault at faults.plus.net so you’re in the queue for a faults agent at Plusnet to investigate further 

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

Hey there @watkins63, thanks for getting in touch with us here. 

I'm sorry you're having some trouble with your connection speeds and I apologise for the inconvenience caused. Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


watkins63
Dabbler
Posts: 11
Registered: ‎03-01-2009

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

Thanks I have. Look at the modern stats and the bt speed test I'm I pay for fibre extra (80/20) but only getting 40/10 product

Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

DLM’s probably banded your speed for one reason or another. Getting to the bottom of why should be the first step.

Do you hear any noise on your phone line?

Have you reported a fault?

watkins63
Dabbler
Posts: 11
Registered: ‎03-01-2009

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

There is no noise on the line and yes I have reported it to the faults team
watkins63
Dabbler
Posts: 11
Registered: ‎03-01-2009

Re: On Unlimited Fibre Extra no Phone but connection is limited to 39994 Kbps

I had an email off support and it turns out it was an error on their end and I was still on the basic fibre package (40/10) but paying for fibre extra (80/20). They going to refund the difference and then on Monday to put me on the 80/20 and retest the line.