cancel
Showing results for 
Search instead for 
Did you mean: 

On Going BB issue

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

On Going BB issue

Hi guys, this is a general email as I know im not the only one, this is the 2nd week I've been having issues with broadband. Xbox live is affected, amazon prime is affected, twitter is affected and also sky, can you please advise how long this is going to go on for. Before you ask I've rebooted my router many times over the last 2 weeks, IT is my job so technical wise I know what I'm doing. Do we have a time frame for when theses issues are going to be resolved, I will be connected to the internet and certain service such as above will come and go. Im based in Glasgow.

11 REPLIES
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: On Going BB issue

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

Im on Fibre, im using wifi and cable. Using my own TP link router and have been for months.

Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: On Going BB issue

So you posted in the wrong section - Moderator notified

This is what we need https://community.plus.net/t5/Fibre-Broadband/Fibre-Speed-Faults/m-p/1270253#U1270253

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

My connection issues to an extend have been resolved but im not getting the speed as described in the email I received, I l live 2 mins from the exchange and no from the BT engineer that I can get the full 80mb if subscribed to it, why am i only getting 40mb an not 52mb

 

bbspeed.PNG

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: On Going BB issue

Can you log into your router and disconnect then reconnect?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

Hi Matthew, I'll do it once I get home, have you made some changes.

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: On Going BB issue

Yes which should hopefully do the trick.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

Still not resolved.

bbspeed2.JPG

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

Guys any updates on this, I did what you requested and sent an update, heard nothing back.

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: On Going BB issue

Guys this support isn't good enough, please look into why I'm getting no more than 30mb and should be getting 50mb. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 791
Fixes: 171
Registered: 25-03-2015

Re: On Going BB issue

Apologies that this thread was missed from the 19th. Glad to see we got some improvement over on the other thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team